Centralized Scheduling Specialist; 8:30am-5:00pm; 80 HRS

Bothwell Regional Health Center • Sedalia, MO

4d

About The Position

The Centralized Scheduling Specialist answers calls to the call center and schedules clinic and hospital appointments. The position verifies insurance coverage and obtains pre-certification and authorization for inpatient, outpatient, and recurring accounts. It reviews departmental schedules, obtains required authorizations, and records relevant information in ARM. The specialist works the daily ARM work list for hospital and ancillary-service appointments and documents actions taken on patient accounts in Meditech. Other duties may be assigned.

The role reports directly to the Registration Supervisor and Patient Financial Services Director. Work is performed under normal office conditions and involves handling highly confidential information, meeting productivity demands, working with interruptions, and multitasking. The specialist is expected to demonstrate safety, courtesy, professionalism, and efficiency.

Requirements

• High school graduate preferred.
• Medical terminology preferred.
• Experience answering phone calls required.
• Ability to communicate effectively and simply with customers and coworkers.
• Ability to display a positive, courteous, and friendly attitude.
• Ability to exercise good judgment, reasoning, concentration, and attention to detail, and to take personal accountability for actions.
• Customer focus and commitment to quality, process improvement, and service excellence.
• Knowledge of position-specific standards of practice, including applicable computer skills, population-specific and general competencies, organizational skills, and time and project management.
• Ability to work with interruptions and multitask.
• Ability to handle highly confidential information.

Nice To Haves

• Medical terminology.
• Experience scheduling appointments.
• Medical office experience.

Responsibilities

• Answer all calls coming into the call center.
• Schedule clinic and hospital appointments.
• Verify insurance coverage and obtain pre-certification and authorization for inpatient, outpatient, and recurring accounts.
• Review each department’s schedule, obtain authorization when required, and note it in ARM.
• Work the daily ARM work list for scheduled hospital and ancillary-service appointments.
• Document actions taken on all patient accounts in Meditech.
• Perform other duties as assigned.
• Demonstrate the Four Key Basics: safety, courtesy, professionalism, and efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED