CARE ASSOCIATE - COAL CITY (36 HRS/WK SHIFT VARIES)

Riverside Healthcare • Coal City, IL

1d • Onsite

About The Position

Riverside Healthcare is seeking an organized and personable Care Associate to serve as a first point of contact for patients and visitors and support a smooth, welcoming registration process. The role helps manage patient flow, provides customer service, and demonstrates flexibility with assignments within the employee’s professional scope, duties, and licensure. The position is based in Coal City, is listed at 36 hours per week, and has a varying shift. The pay range is USD $17.66–$21.10 per hour.

The role includes front-desk registration, patient and appointment support, accurate documentation in the electronic medical record, and maintaining a professional reception environment. Additional duties include cleaning exam rooms and organizing office supplies. The employee may also perform other related duties.

Requirements

• High school diploma or equivalent preferred.
• Flexibility to perform assignments within professional scope, duties, and licensure.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Greet patients promptly and courteously, escort them to exam rooms, and support a positive patient experience.
• Answer telephone calls professionally, take accurate messages, and address customer questions and concerns efficiently.
• Assist patients with electronic registration in the clinic and accurately enter required information into the system.
• Enter patient demographics and other essential information accurately in the EMR.
• Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
• Scan and file patient test results, records, and other paperwork promptly and accurately in the EMR.
• Document missed appointments in patient records and follow up on patient work queues in a timely manner.
• Confirm patient appointments and maintain front desk and reception areas so they are ready and operational at the start of business hours.
• Maintain a pleasant, friendly, and professional demeanor with employees, patients, guests, vendors, and visitors.
• Follow AIDET format and standards and acknowledge and greet customers promptly and professionally.
• Identify patients’ needs for additional information and refer them to appropriate healthcare resources as needed.
• Maintain current knowledge of insurance coverage to assist with insurance verification and authorization.
• Clean exam rooms with appropriate wipes and wet-time guidelines.
• Help maintain office supplies and keep the clinic stocked and organized.
• Perform other related duties as required.

Benefits

• Paid time off programs for employees working 0.5 to 1.0 FTE.
• Medical, dental, vision, life, and short- and long-term disability benefits for employees working 0.5 to 1.0 FTE.
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Paid Leave Hours accrued as employees work for employees working 0.001 to 0.49 FTE.
• Premium pay such as shift differential and on-call pay.
• Opportunity for annual increases based on performance.
• Employee well-being programs and career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED