CARE ASSOCIATE - WOMEN'S HEALTH (32 HRS/WK DAYS)

Riverside Healthcare•Bourbonnais, IL

1d•Onsite

About The Position

Riverside Healthcare is seeking an organized and personable Care Associate to provide front-desk registration and customer service in a women's health clinic. The role is a first point of contact for patients and visitors and helps ensure a smooth, welcoming registration process, manage patient flow, and carry out assignments within professional scope, duties, and licensure. The position handles patient check-in and electronic registration, accurate entry of demographic and other information into the EMR, insurance verification, estimates and payments, and appointment scheduling. It also supports telephone communications, records management, appointment confirmation and follow-up, and upkeep of the reception area. The role includes maintaining a professional and friendly manner with patients, visitors, vendors, and coworkers, and following AIDET service standards. Additional duties include cleaning exam rooms with appropriate wipes and wet-time guidelines, and helping keep office supplies stocked and organized. The job is primarily indoors in a clinic setting and involves extensive sitting, computer and keyboard use, communication, and occasional carrying or lifting of supplies and records. Pay range: USD $17.84–$21.52 per hour.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet patients promptly and courteously, escort them to exam rooms, and support a positive patient experience.
Answer telephone calls, take accurate messages, and address customer questions and concerns efficiently.
Assist patients with electronic registration and accurately enter required information into the system and EMR.
Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
Scan and file patient test results, records, and paperwork promptly and accurately in the EMR.
Document missed appointments in patient records and follow up on patient work queues in a timely manner.
Confirm patient appointments and maintain front-desk and reception areas so they are ready for the working day.
Maintain a pleasant, friendly, and professional demeanor with employees, patients, guests, vendors, and visitors.
Follow AIDET format and standards, acknowledging and greeting customers promptly and professionally.
Identify patients’ needs for additional information and refer them to appropriate healthcare resources as needed.
Maintain current knowledge of insurance coverage to assist with verification and authorization processes.
Clean exam rooms with proper wipes and wet-time guidelines.
Help maintain office supplies and keep the clinic stocked and organized.
Perform other related duties as required.

Benefits

Paid time off programs for eligible FTE levels
Medical, dental, vision, life, and short- and long-term disability benefits for eligible FTE levels
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program
Paid leave hours accrued as work is performed for .001 to .49 FTE
Competitive compensation
Premium pay such as shift differential and on-call pay
Opportunity for annual performance-based increases
Career development programs
Employee well-being programs