Care Advisor - Remote

Sharecare • Atlanta, GA

6d • Remote

About The Position

CareLinx by Sharecare is seeking a compassionate, mission-driven Care Advisor to support Veteran programs. The Care Advisor works directly with Veterans and their families to coordinate non-medical, in-home respite and supportive care services that help Veterans remain safely and comfortably in their homes.

The role serves as a trusted liaison among Veterans, caregivers, and VA clinical and administrative partners. The Care Advisor guides Veterans and families through caregiver search, interview, and hiring, ensuring that arrangements align with authorized care hours and program requirements. After a caregiver is hired, the Care Advisor provides ongoing support to promote continuity of care, satisfaction, and successful outcomes.

Care Advisors help uphold the integrity of VA-funded services through accurate documentation, clear communication, and adherence to program guidelines. The position requires comfort working in a fast-paced call center while providing empathetic, professional, and respectful customer service. Military Veterans and family members are strongly encouraged to apply; lived experience, understanding of military culture, and commitment to service are valued.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a productivity-based customer service role or call center environment, or at least two years of customer service experience.
• Effective time management and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong organization and multitasking abilities.
• Goal-driven, with problem-solving skills.
• Professional, confident, and outgoing demeanor.
• Experience with Microsoft Office Suite.
• Ability to maintain strict confidentiality and exercise good judgment.

Nice To Haves

• Military experience.
• Some college-level coursework.
• Previous healthcare experience.

Responsibilities

• Guide members through the caregiver search journey by building relationships and communicating effectively in a call center environment.
• Provide support after caregiver hiring to maintain relationships with families and caregivers and ensure satisfaction.
• Document complete and accurate notes about family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with CareLinx team members and other teams.
• Communicate effectively by phone, email, and text.
• Meet performance goals established under CareLinx guidelines.
• Perform additional duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED