Care Advisor

New Horizons • Eugene, OR

13d

About The Position

New Horizons In-Home Care is hiring a Care Advisor to serve as the first point of contact for people seeking care or employment with the company. The role informs prospective clients about services, schedules in-home care assessments, and hands off potential clients to the Care Coordinator team. It is sales-driven, with weekly targets and conversion goals in a dynamic, results-focused environment. The Care Advisor works closely with the Care Management team and supports staff and care operations while providing a positive experience at every interaction. The schedule is Tuesday through Saturday, 8:30 a.m. to 5:00 p.m.

Requirements

• At least two years of office experience in a healthcare, sales, or customer-service-related field.
• Education and/or experience in healthcare administration, sales, or customer service.
• Ability to identify opportunities and recommend solutions.
• Creative problem-solving skills.
• Strong written, verbal, and presentation skills with diverse populations.
• Ability to multitask and remain calm in a fast-paced environment while maintaining attention to detail.
• Ability to work as a team player in high-stress situations with a positive work ethic.
• Strong computer skills in business applications.
• Service orientation, exceptional interpersonal skills, sales experience, and a passion for making a difference.

Responsibilities

• Work closely with the Care Management team to deliver an excellent experience at every interaction.
• Receive and process calls from potential clients, care providers, family members, hospital staff, and other medical professional staff.
• Present a professional appearance and promote a positive work environment.
• Create, maintain, and update client files.
• Coordinate with the Training Specialist and Scheduling staff to assess new-hire schedules, abilities, and training needs.
• Serve as a point of contact for staff, providing assistance and information.
• Comply with agency policies and procedures while ensuring data accuracy and confidentiality.
• Inform prospective clients about services, schedule in-home care assessments, and successfully hand off potential clients to the Care Coordinator team.
• Meet weekly targets and conversion goals.

Benefits

• Employee incentive program with prizes such as a tablet, television, spa day, weekend getaway, and spot bonuses.
• Scholarship opportunities.
• Annual $500 education credit.
• Optional medical, vision, and dental coverage, plus telemedicine.
• Paid time off.
• Paid maternity leave.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed