Care Advisor

New Horizons In-Home Care • Eugene, OR

13d

About The Position

New Horizons In-Home Care is seeking a Care Advisor to serve as the first point of contact for people interested in receiving care or working with the company. The Care Advisor informs prospective clients about services, schedules in-home care assessments, and hands off potential clients to the Care Coordinator team. This is a sales-driven role with weekly targets and conversion goals in a dynamic, results-focused environment. The ideal candidate is service-oriented, has exceptional interpersonal skills and sales experience, and is passionate about making a difference.

The position works closely with the Care Management team to provide a positive experience at every interaction. The Care Advisor handles calls from potential clients, care providers, family members, hospital staff, and other medical professionals; maintains client files; coordinates with training and scheduling staff on new-hire schedules, abilities, and training needs; and provides information and assistance to staff. The role requires compliance with agency policies and procedures, including requirements for data accuracy and confidentiality.

Schedule: Tuesday through Saturday, 8:30 a.m. to 5:00 p.m.

Requirements

• Minimum of two years of office experience in a healthcare, sales, or customer service-related field.
• Education and/or experience in healthcare administration, sales, or customer service.
• Self-starter who can identify opportunities and recommend solutions.
• Creative problem-solving skills.
• Strong written, verbal, and presentation skills with diverse populations.
• Ability to multitask and remain calm in a fast-paced environment while maintaining attention to detail.
• Ability to work as a team player in high-stress situations with a positive work ethic.
• Strong computer skills in business applications.

Responsibilities

• Work closely with the Care Management team to deliver an excellent experience at every interaction.
• Receive and process calls from potential clients, care providers, family members, hospital staff, and other medical professional staff.
• Present a professional appearance and promote a positive work environment.
• Create, maintain, and update client files.
• Coordinate with the Training Specialist and Scheduling staff to assess new-hire schedules, abilities, and training needs.
• Serve as a point of contact for staff, providing assistance and information.
• Comply with agency policies and procedures, ensuring data accuracy and confidentiality.
• Inform prospective clients about services, schedule in-home care assessments, and hand off potential clients to the Care Coordinator team.
• Meet weekly sales targets and conversion goals.

Benefits

• Employee incentive program with prizes such as a tablet, new TV, spa day, weekend getaway, and spot bonuses.
• Scholarship opportunities.
• Annual $500 education credit.
• Optional medical, vision, and dental coverage.
• Telemedicine.
• Paid time off.
• Paid maternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed