Care Advisor

Sharecare • Atlanta, GA

5d

About The Position

CareLinx by Sharecare is seeking a compassionate, mission-driven Care Advisor to support Veteran programs. The Care Advisor works directly with Veterans and their families to coordinate non-medical, in-home respite and supportive care services that help Veterans remain safely and comfortably at home. Serving as a trusted liaison among Veterans, caregivers, and VA clinical and administrative partners, the advisor guides families through the caregiver search, interview, and hiring process while ensuring alignment with authorized care hours and program requirements. After a caregiver match is made, the advisor provides ongoing support to promote continuity of care, satisfaction, and successful outcomes.

The role supports the integrity of VA-funded services through accurate documentation, clear communication, and adherence to program guidelines. Care Advisors work in a fast-paced call center environment and are expected to deliver empathetic, professional, and respectful customer service. Military Veterans and family members are strongly encouraged to apply.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a productivity-based customer service role or call center environment, or at least two years of customer service experience.
• Effective time management and high attention to detail.
• Excellent verbal and written communication skills.
• Strong organization and multitasking capabilities.
• Goal-driven, with problem-solving ability.
• Professional, confident, and outgoing demeanor.
• Experience working with Microsoft Office Suite.
• Ability to maintain strict confidentiality and exercise good judgment.

Nice To Haves

• Military experience.
• Some college-level coursework.
• Previous healthcare experience.

Responsibilities

• Guide members through the caregiver search journey by building relationships and communicating effectively in a call center environment.
• Provide ongoing support after caregiver hire to maintain relationships with families and caregivers and ensure overall satisfaction.
• Document complete and accurate notes of all family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with other CareLinx team members and teams.
• Communicate effectively by phone, email, and text.
• Meet performance goals set forth in CareLinx guidelines.
• Perform additional job duties as assigned on an as-needed basis.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED