Care Access Representative

Open Door Family Medical Center•Tarrytown, NY

13d•Onsite

About The Position

Open Door Family Medical Center is seeking a Care Access Representative for its Ossining or Tarrytown location. In a patient-centered, team-based approach, this role promotes access to health and wellness services by supporting Registered Dietitians and Behavioral Health providers with active schedule management, patient outreach, appointment confirmation, and rapid rebooking. The representative also conducts Social Care Network screenings and connects patients with identified needs to follow-up navigation. The role includes providing customer service and contributing to a safe, collaborative care environment.

Requirements

High school diploma or GED.
Fluency in both Spanish and English.
Proficiency with computers, including Microsoft 365 applications.
Ability to understand and follow detailed instructions.
Strong organization and self-direction, with the ability to multitask.
Strong interpersonal skills, including active listening and clear oral and written communication.
Strong customer service skills and a patient-centered orientation.
Empathy and commitment to assisting patients, including low-income and underserved individuals and people with limited access to health care.
Ability to work effectively on an interdisciplinary team and commitment to collaborative, team-based care.
Cultural competence and sensitivity across racial, ethnic, linguistic, LGBTQ+, and physical-ability differences, and commitment to inclusive, multicultural programming.
Flexibility and a solutions-driven approach.
Comfort working in a fast-paced, high-accountability environment with different types of providers.
Problem-solving skills, sound judgment, and ability to prioritize.

Nice To Haves

Experience providing health education and/or care or support in a medical or behavioral health setting.

Responsibilities

Assist in managing Registered Dietitian and Behavioral Health providers’ schedules to optimize access, continuity of care, and productivity.
Schedule and reschedule patients.
Confirm appointments with patients by phone or text.
Assess barriers to appointment attendance and assist patients in addressing identified barriers.
Respond to patient inquiries daily.
Conduct Social Care Network screenings and connect patients with identified needs to follow-up navigation.
Reach out to and schedule participants for educational programs, such as group nutrition education programs.
Manage documents and telephone encounters.
Provide excellent customer service.
Attend team and/or staff meetings as assigned.
Perform additional duties as assigned.
Maintain a safe environment of care for patients and staff.