Care Access Representative

UNC Health • Morrisville, NC

18h • Remote

About The Position

The Care Access Representative serves as a first point of contact for patients, staff, and physicians by phone or in person. The role supports patient registration and access by scheduling outpatient appointments, entering and verifying patient information, checking patients in and out, directing calls, and coordinating communications between business units. Work may take place in a busy call center or outpatient clinical environment, following the workflows appropriate to the assigned location and clinics.

Requirements

• High school diploma or GED; a higher-level degree may satisfy this requirement.
• One year of customer service and/or clerical experience.

Responsibilities

• Provide caring, positive, professional, and helpful customer service in a busy call center or outpatient clinical environment, meeting call quality, patient registration, and scheduling standards.
• For call center work, ensure key patient information—including insurance, patient demographics, and guarantor demographics—is current and accurate to support patient safety, charging, coding, insurance processing, and billing accuracy; follow established patient scheduling workflows in Epic.
• For outpatient clinic work, complete pertinent registration, check-in/check-out, scheduling, and patient liability collection workflows as appropriate to the location.
• Answer and direct telephone calls, place outbound calls, and take and deliver telephone encounters in Epic.
• Schedule patient appointments for an assigned subset of clinics and attempt to reschedule cancellations whenever possible.
• Support co-worker satisfaction by being self-motivated, communicating positively, working as a team player, and serving as a willing and approachable resource to co-workers.
• Participate in departmental quality assurance by applying feedback, working to reduce individual errors, and making corrections.
• Complete other administrative work as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED