Care Access Representative

Open Door Family Medical Center•Town of Greenburgh, NY

14d•$20 - $24•Onsite

About The Position

Open Door Family Medical Center is seeking a Care Access Representative for its Ossining or Tarrytown location. This role uses a patient-centered, team-based approach to promote access to health and wellness services. The representative supports Registered Dietitians and Behavioral Health providers through active schedule management, patient outreach, appointment confirmation, and rapid rebooking to reduce no-shows and maximize provider productivity. The role also conducts Social Care Network screenings and connects patients with identified needs to follow-up navigation.

Requirements

High school diploma or GED.
Fluency in Spanish and English.
Proficiency with computers, including Microsoft 365 applications.
Ability to understand and follow detailed instructions.
Strong organization and self-direction, with the ability to multitask.
Strong interpersonal skills, including active listening and clear oral and written communication.
Strong customer service skills and a patient-centered orientation.
Passion for providing high-quality care to low-income and underserved individuals and people lacking access to health care.
Warm, caring, empathetic personality and drive to assist patients.
Ability to work effectively as part of an interdisciplinary team and commitment to collaborative, team-based care.
Cultural competence and sensitivity, including regarding racial, ethnic, linguistic, LGBTQ+, and physical-ability differences, and commitment to inclusive, multicultural programming.
Flexibility and a solutions-driven approach.
Comfort working in a fast-paced, high-accountability environment with different types of providers.
Problem-solving ability, sound judgment, and ability to prioritize.

Nice To Haves

Experience providing health education and/or care or support in a medical or behavioral health setting.

Responsibilities

Assist with managing Registered Dietitian and Behavioral Health provider schedules to optimize access, continuity of care, and productivity.
Schedule and reschedule patients.
Confirm appointments with patients by phone or text.
Assess barriers to appointment attendance and help patients address identified barriers.
Respond to patient inquiries daily.
Conduct Social Care Network screenings and connect patients with identified needs to follow-up navigation.
Contact and schedule participants for educational programs, such as group nutrition education programs.
Manage documents and telephone encounters.
Provide excellent customer service.
Attend team and/or staff meetings as assigned.
Perform additional duties as assigned.
Maintain a safe environment of care for patients and staff.