Care Access Representative - FP Front End Operations

UNC Health • Chapel Hill, NC

1d • Onsite

About The Position

The Care Access Representative is the first point of contact for patients, staff, and physicians, either by phone or in person. The role supports patient registration by scheduling outpatient appointments, entering patient information, checking patients in and out, transferring calls to appropriate personnel, and coordinating communication between business units. The position may work in a busy call center or outpatient clinical environment, and outpatient clinic responsibilities vary as appropriate for the location.

Requirements

• High school diploma or GED; a higher-level degree may satisfy this requirement.
• One year of customer service and/or clerical experience.

Responsibilities

• Provide caring, positive, professional, and helpful customer service while meeting call quality, patient registration, and scheduling standards.
• For call center work, ensure and verify that patient and guarantor demographics, insurance information, and other key details are current and accurate to support patient safety, charging, coding, insurance processing, and billing accuracy; follow established patient scheduling workflows in Epic.
• For outpatient clinic work, perform applicable registration, check-in/check-out, scheduling, and patient liability collection workflows.
• Answer and direct telephone calls, place outbound calls, and take and deliver telephone encounters in Epic.
• Schedule patient appointments for an assigned subset of clinics and attempt to reschedule cancellations whenever possible.
• Support co-worker satisfaction by being self-motivated, communicating positively, working as a team player, and serving as a willing and approachable resource to co-workers.
• Participate in departmental quality assurance by applying feedback, working to reduce individual errors, and making corrections.
• Complete other administrative work as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED