Card Printer Maintenance Technician - Regional
Empower AI Inc.•, DC
•Onsite
About The Position
Empower AI is seeking a Card Printer Maintenance Technician for an exciting opportunity at the Department of State. This role involves providing regularly scheduled onsite preventive maintenance and on-call remedial maintenance for critical agency card printers nationwide, including local test facilities, to ensure uninterrupted passport production. The technician will travel to and perform on-site maintenance at various locations within a geographical region, potentially traveling to other Department of State locations.
Requirements
- 4+ years of experience
- Associate's degree or technical training
- Certification in HV Printer Vendor Training
- Secret Security Clearance
Responsibilities
- Deploy HV Card Printers using best practices.
- Implement upgrades to the OS and/or hardware based on existing operations and future needs.
- Investigate and identify the root causes for open Incidents and make recommendations toward mitigation steps to prevent future repeat occurrences.
- Implement changes across other functional units providing recommendations to mitigate risk or impact to the environment.
- Review space utilization reports and make recommendations to maintain space requirements.
- Function as Level / Tier II support for analyzing, troubleshooting, and implementing solutions related to HV Printer technical problems.
- Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
- Produce knowledge base articles and SOPs.
- Provide technical guidance and assistance to assigned projects, suggesting efficient approaches and methods for solving problems.
- Implement configuration settings to ensure the technical integrity of the system baseline.
- Implement configuration changes as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance.
- Prepare and present written and oral reports.
- Be instrumental in the implementation of lifecycle refresh projects and deploy critical patches in accordance with the HV Card Printer schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
