Regional Maintenance Technician

V2X•Atlanta, North Carolina

13d

About The Position

The Regional Maintenance Technician provides field service support for Advantor customers across the Eastern Coastal Region, from Georgia to New York. The role performs routine maintenance, service repairs, and preventive maintenance for integrated alarm intrusion systems, access control systems, CCTV, and GBR. It also involves IDS system performance analysis, software updates and upgrades, customer instruction, troubleshooting support, and assistance with field installations. The technician documents service calls and maintenance work, coordinates with the technical support center as needed, and maintains and safeguards a company vehicle. Emergency service capability is required 24 hours a day, seven days a week as needed, along with on-call service and up to 100% vehicle travel. Compensation is $33.00–$35.00 per hour, based on experience. The position is located in the Eastern Coastal Region from Georgia to New York.

Requirements

3–5 years of related professional work experience, unless substituted as described in the education qualifications.
Knowledge of and hands-on experience with electronic alarm systems, including CCTV equipment and associated hardware.
Knowledge of and hands-on experience with electronic access control systems and associated hardware.
Experience programming software associated with electronic alarm and access control systems.
General knowledge and experience with the latest Windows operating system, MS Office, and CRMs.
General computer hardware knowledge.
Ability to work unsupervised in a team environment.
Valid driver’s license for the state of employment.
High school diploma or equivalent required with 3 years of experience.
Must have the ability to obtain a Secret Clearance.

Nice To Haves

GBR experience.
Security+ or CCNA certification.
Two years of related college.

Responsibilities

Perform routine maintenance and service repairs for integrated alarm intrusion systems, access control systems, CCTV, and GBR.
Conduct preventative maintenance inspections according to manufacturer recommendations.
Provide system performance analysis on the IDS operational platform.
Provide routine updates and implement software upgrades as needed.
Give informal end-user operational instructions and support during customer maintenance or service visits.
Gather field information to reproduce reported problems in a laboratory environment.
Assist with field installations of IDS, access control, CCTV, and GBR systems as required.
Document service calls and preventive maintenance requirements, and coordinate with the technical support center as needed.
Complete required service documentation daily and deliver it to the Service Department.
Maintain and safeguard the company vehicle.
Provide emergency service capability as needed and perform on-call service as required.