Card Operations Administrator- Debit Card

Western Alliance Bank • Phoenix, AZ

1d • Onsite

About The Position

As a Card Operations Administrator, you will be responsible for executing on all debit card inquiries. You will be processing maintenance requests, questions or guidance that come from all internal and external channels. You may also be asked to handle incoming calls from our front-line servicing teams to support our customers’ real time. This is a great role that would allow you to grow and expand your knowledge of all debit card and credit card benefits and functions across our card services department. This is not all encompassing in responsibilities.

Requirements

• High school diploma required
• At least 1+ years in Credit card or Debit card operations, servicing or support experience
• Entry to intermediate level knowledge of general banking operations; including Consumer and Business Debit Card, Commercial Loans, Treasury Management and anc banking products and services
• Entry to intermediate level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Comfortable using Microsoft suite of applications
• Experience working with CRM tools (ex. Salesforce, Microsoft365, etc.)
• Entry to Intermediate experience working in a production environment using queues and workflows
• Strong written and verbal communication skills

Nice To Haves

• Positive and motivated individual that can manage through an ever-changing environment
• Collaborative mindset
• Takes pride in work performance to meet or exceed expectations
• High level of organization
• Can communicate at all levels

Responsibilities

• Executing on all debit card inquiries.
• Processing maintenance requests, questions or guidance that come from all internal and external channels.
• Handling incoming calls from our front-line servicing teams to support our customers’ real time.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED