Car Wash General Manager
About The Position
ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies focused on delivering an exceptional guest experience and creating opportunities for team growth. The Car Wash General Manager has overall responsibility for the day-to-day operations, team performance, customer experience, sales, and success of a location. This hands-on leadership role involves leading and developing a team, growing memberships, maintaining operating standards, and ensuring a safe, clean, high-quality experience for guests. Previous car wash experience is not required; leadership experience from retail, restaurants, hospitality, sales, automotive, customer service, or other fast-paced industries may be relevant. The General Manager leads, coaches, recruits, hires, trains, and retains team members; supports future leaders; and establishes an accountable, high-performing team culture. The role also drives sales, membership growth, and customer retention; oversees staffing, scheduling, opening and closing, wash quality, cleanliness, inventory, supplies, equipment needs, and facility issues; and handles escalated guest concerns. The manager reviews business metrics, manages labor and operating expenses, communicates location performance and challenges to leadership, and uses company software and point-of-sale systems to manage the business. The position is full-time in Stephenville, Texas. Compensation is a base salary of $50,000–$75,000, with monthly bonus opportunities. The role includes working outdoors in changing weather conditions. The employer provides training and ongoing support, and will teach car wash operations to candidates without car wash experience.
Requirements
- Experience leading, coaching, and developing a team.
- Strong communication and interpersonal skills.
- Comfort setting expectations and holding others accountable.
- Comfort with sales, membership growth, and performance goals.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Ownership mentality and follow-through on commitments.
- Strong organizational and time-management skills.
- Comfort using computers, point-of-sale systems, and business software.
- Willingness to learn car wash equipment, operations, and maintenance.
- Pride in maintaining a clean, safe, and professional location.
- Ability to work outdoors in changing weather conditions.
Nice To Haves
- Previous General Manager, Store Manager, Assistant Manager, Operations Manager, Restaurant Manager, Retail Manager, or similar leadership experience.
- Previous experience in retail, restaurants, hospitality, sales, automotive, customer service, or other high-volume customer-facing industries.
Responsibilities
- Lead, coach, and develop Team Members, Team Leads, and Assistant Managers.
- Create a positive, accountable, high-performing team culture; set expectations and hold team members accountable to company standards.
- Recruit, interview, hire, train, and retain team members; identify and develop employees for future leadership opportunities.
- Conduct coaching, performance conversations, and recognition, and lead by example in service, sales, professionalism, and work ethic.
- Drive sales, memberships, customer retention, and location revenue goals; coach the team on sales and customer engagement techniques.
- Monitor sales and membership performance and identify opportunities for improvement and customer-base growth.
- Oversee daily express car wash operations and ensure the location operates safely, efficiently, and according to company standards.
- Monitor wash quality and ensure guests receive a consistent, high-quality experience.
- Keep the site clean, organized, and well maintained.
- Manage opening and closing procedures, staffing, scheduling, and daily assignments.
- Ensure company policies, procedures, and operational standards are followed; identify and resolve operational issues.
- Monitor inventory, supplies, and equipment needs, and partner with maintenance and support teams on equipment and facility issues.
- Set the standard for guest service, handle escalated customer concerns professionally, and build relationships with guests and the local community.
- Monitor customer feedback and identify ways to improve the guest experience.
- Review location performance and key business metrics; identify opportunities to improve sales, membership growth, labor efficiency, and customer retention.
- Manage labor and operating expenses within company expectations and communicate location performance, opportunities, and challenges to leadership.
- Use company software, point-of-sale systems, and other technology to manage and monitor the business.
- Take ownership of the overall performance and success of the location.
Benefits
- Competitive base pay of $50,000–$75,000.
- Monthly bonus opportunities.
- Medical, dental, and vision benefits.
- Paid time off and vacation.
- Holiday pay.
- Free car washes.
- Leadership training and development.
- Career advancement opportunities.
- Company uniforms.
- Training and ongoing support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
