Car Wash General Manager

Clearwater Express Wash•Stephenville, TX

About The Position

ClearWater Express Wash and BlueWave Express Wash are seeking motivated, customer-focused, results-driven Car Wash General Managers to lead their express car wash locations. The General Manager has overall responsibility for day-to-day operations, team performance, customer experience, sales, and location success. This is a hands-on leadership role involving team development, membership growth, operational standards, and maintaining a safe, clean, exceptional experience for guests. Previous car wash experience is not required; leadership experience from retail, restaurants, hospitality, sales, automotive, customer service, or other fast-paced industries can translate well. The role includes leading and developing team members, team leads, and assistant managers; recruiting, hiring, training, and retaining staff; driving sales and membership goals; overseeing daily operations, staffing, scheduling, wash quality, site cleanliness, inventory, supplies, equipment, and customer concerns; and reviewing business performance and key metrics. Managers use company software, point-of-sale systems, and other technology to oversee the business, manage expenses, and identify improvements. The position offers support from experienced leadership and opportunities to develop leadership, sales, customer service, team development, operations, and business management skills.

Requirements

Experience leading, coaching, and developing a team.
Strong communication and interpersonal skills.
Comfort setting expectations and holding others accountable.
Comfort with sales, membership growth, and performance goals.
Strong problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Ownership mindset and follow-through on commitments.
Strong organizational and time-management skills.
Comfort using computers, point-of-sale systems, and business software.
Willingness to learn car wash equipment, operations, and maintenance.
Pride in maintaining a clean, safe, and professional location.
Ability to work outdoors in changing weather conditions.

Nice To Haves

Previous General Manager, Store Manager, Assistant Manager, Operations Manager, Restaurant Manager, Retail Manager, or similar leadership experience.
Previous experience in retail, restaurant, hospitality, sales, automotive, customer service, or another high-volume customer-facing industry.

Responsibilities

Lead, coach, and develop Team Members, Team Leads, and Assistant Managers.
Create a positive, accountable, high-performing team culture and set expectations for company standards.
Recruit, interview, hire, train, and retain team members.
Identify and develop employees for future leadership opportunities; conduct coaching, performance conversations, and recognition.
Lead by example in customer service, sales, professionalism, and work ethic.
Drive sales, membership growth, revenue goals, and customer retention.
Coach team members on sales and customer engagement techniques; monitor performance and identify improvement opportunities.
Build relationships with guests and promote a positive customer experience and local engagement.
Oversee daily express car wash operations and ensure safe, efficient operations according to company standards.
Monitor wash quality and ensure guests receive a consistent, high-quality experience.
Keep the location clean, organized, and well maintained.
Manage opening and closing procedures, staffing, scheduling, and daily assignments.
Ensure company policies, procedures, and operational standards are followed.
Identify and resolve operational issues; monitor inventory, supplies, and equipment needs.
Partner with maintenance and support teams to address equipment and facility issues.
Handle escalated customer concerns professionally and monitor customer feedback for opportunities to improve the guest experience.
Review location performance and key business metrics; identify opportunities to improve sales, membership growth, labor efficiency, and customer retention.
Manage labor and operating expenses within company expectations.
Communicate location performance, opportunities, and challenges to leadership.
Use company software, point-of-sale systems, and other technology to manage and monitor the business.
Take ownership of the overall performance and success of the location.