Car Wash Manager
About The Position
The Car Wash Manager (CWM) is responsible for the overall operation of a professional car wash facility, ensuring exceptional customer service, operational excellence, and consistent execution of company standards. The manager completes tasks assigned by the District Manager or Director of Car Wash Operations, leads and develops the team, drives sales performance, and maintains equipment, safety, and compliance standards. This role sets expectations, models professional behavior, and supports a high-quality experience for customers and employees. Haffner’s describes itself as a regional wholesale fuel distributor and operator of gas stations, convenience stores, car washes, and food service locations across Massachusetts, New Hampshire, and Maine. The company emphasizes family, integrity, safety, growth, innovation, and excellence.
Requirements
- High school diploma or GED.
- At least 2 years of supervisory or leadership experience in a fast-paced, customer-facing environment.
- Demonstrated experience managing employees, schedules, and daily operations.
- Strong customer service and conflict resolution skills.
- Basic mechanical aptitude and willingness to learn car wash equipment and maintenance procedures.
- Ability to work flexible hours, including weekends, holidays, and varying shifts as required.
- Ability to meet the physical requirements and work environment conditions outlined in the job description.
- Valid driver’s license and reliable transportation.
Nice To Haves
- Previous experience managing a car wash, automotive service, retail, or hospitality operation.
- Experience driving sales goals, memberships, or subscription-based programs.
- Prior responsibility for cash handling, reconciliation, or loss prevention.
- Experience with labor scheduling, payroll oversight, and performance management.
- Familiarity with preventative maintenance programs and equipment troubleshooting.
- Experience training and coaching employees in customer service and sales techniques.
- Knowledge of workplace safety practices and compliance in an operational environment.
Responsibilities
- Oversee the overall operation of a professional car wash facility.
- Ensure exceptional customer service, operational excellence, and consistent execution of company standards.
- Complete tasks assigned by the District Manager or Director of Car Wash Operations.
- Lead and develop the team, setting expectations and modeling professional behavior.
- Drive sales performance.
- Maintain equipment and ensure safety and compliance standards.
- Support a high-quality experience for customers and employees.
Benefits
- Eligible for up to a $300 sign-on bonus.
- Competitive, on-demand pay.
- Discounts at all company-owned foodservice locations.
- Health, dental, and tuition reimbursement for full-time employees.
- Advancement opportunities at all levels.
- Growth potential and additional benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
