Car Wash General Manager

Clearwater Express Wash•Leander, TX

24d

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies seeking motivated, customer-focused, results-driven General Managers to lead their locations. The General Manager has overall responsibility for day-to-day operations, team performance, customer experience, sales, and the success of the location. This hands-on leadership role involves leading and developing a team, growing memberships, maintaining operational standards, and ensuring a safe, clean, and exceptional experience for guests. Previous car wash experience is not required; leadership experience from retail, restaurants, hospitality, sales, automotive, customer service, or other fast-paced industries may translate well. The role includes recruiting, training, coaching, and retaining employees; driving sales and membership growth; overseeing daily operations, staffing, scheduling, wash quality, cleanliness, safety, inventory, and equipment needs; resolving guest concerns; and reviewing business performance and operating expenses. The General Manager uses company software and point-of-sale systems to monitor and manage the business, communicates performance and challenges to leadership, and takes ownership of the location’s overall results. The position is full-time and offers competitive base pay with monthly bonus opportunities. The company provides leadership training and development, ongoing support, and opportunities for career advancement.

Requirements

Experience leading, coaching, and developing a team.
Strong communication and interpersonal skills.
Comfort setting expectations and holding others accountable.
Comfort with sales, membership growth, and performance goals.
Strong problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Ownership mindset and follow-through on commitments.
Strong organizational and time-management skills.
Comfort using computers, point-of-sale systems, and business software.
Willingness to learn car wash equipment, operations, and maintenance.
Pride in maintaining a clean, safe, and professional location.
Ability to work outdoors in changing weather conditions.

Nice To Haves

Previous General Manager, Store Manager, Assistant Manager, Operations Manager, Restaurant Manager, Retail Manager, or similar leadership experience.
Previous experience in retail, restaurant, hospitality, sales, automotive, customer service, or another high-volume customer-facing industry.

Responsibilities

Lead, coach, and develop Team Members, Team Leads, and Assistant Managers.
Build a positive, accountable, high-performing team culture; recruit, interview, hire, train, and retain team members.
Set expectations, hold team members accountable to company standards, and conduct coaching, performance conversations, and recognition.
Identify and develop high-potential employees for future leadership roles, and lead by example in service, sales, professionalism, and work ethic.
Drive sales, memberships, customer retention, and achievement of membership and revenue goals.
Coach team members on sales and customer engagement techniques; monitor performance and identify opportunities for improvement.
Build guest relationships, promote a positive customer experience, and grow the customer base through service and local engagement.
Oversee daily express car wash operations and ensure safe, efficient operation according to company standards.
Monitor wash quality and ensure consistent, high-quality guest experiences.
Keep the location clean, organized, well maintained, and professional.
Manage opening and closing procedures, staffing, scheduling, and daily assignments.
Ensure company policies, procedures, and operational standards are followed, and resolve operational issues promptly.
Monitor inventory, supplies, and equipment needs; partner with maintenance and support teams on equipment and facility issues.
Set the standard for guest service, handle escalated customer concerns professionally, and monitor customer feedback for improvement opportunities.
Review location performance and key business metrics; identify opportunities to improve sales, membership growth, labor efficiency, and retention.
Manage labor and operating expenses within company expectations and communicate performance, opportunities, and challenges to leadership.
Use company software, point-of-sale systems, and other technology to manage and monitor the business.
Take ownership of the overall performance and success of the location.