Car Wash General Manager

BlueWave | ClearWater: Leadership•Leander, TX

25d•$50,000 - $75,000•Onsite

About The Position

ClearWater Express Wash and BlueWave Express Wash are seeking a motivated, customer-focused, results-driven General Manager to lead an express car wash location in Leander, Texas. The General Manager is responsible for day-to-day operations, team performance, customer experience, sales, and the overall success of the location. This hands-on leadership role involves leading and developing a team, growing memberships, maintaining operating standards, and ensuring a safe, clean, and exceptional guest experience. Previous car wash experience is not required; the company provides training and ongoing support.

Requirements

Experience leading, coaching, and developing a team.
Strong communication and interpersonal skills.
Comfort with sales, membership growth, and performance goals.
Strong problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Accountability, ownership, and follow-through on commitments.
Strong organizational and time-management skills.
Comfort using computers, point-of-sale systems, and business software.
Willingness to learn car wash equipment, operations, and maintenance.
Pride in maintaining a clean, safe, and professional location.
Ability to work outdoors in changing weather conditions.

Nice To Haves

Previous General Manager, Store Manager, Assistant Manager, Operations Manager, Restaurant Manager, Retail Manager, or similar leadership experience.
Experience in retail, restaurant, hospitality, sales, automotive, customer service, or another high-volume customer-facing industry.

Responsibilities

Lead, coach, and develop Team Members, Team Leads, and Assistant Managers; build a positive, accountable, high-performing team culture.
Recruit, interview, hire, train, and retain team members; set expectations, hold employees accountable, identify future leaders, and conduct coaching, performance conversations, and recognition.
Lead by example in customer service, sales, professionalism, and work ethic.
Drive sales, membership growth, and customer retention; help the team achieve membership and revenue goals and coach effective sales and guest-engagement techniques.
Monitor sales and membership performance, identify improvement opportunities, build relationships with guests, and grow the customer base through service and local engagement.
Oversee daily express car wash operations and ensure safe, efficient operation in accordance with company standards.
Monitor wash quality and ensure a consistent, high-quality guest experience; maintain a clean, organized, and well-maintained site.
Manage opening and closing procedures, staffing, scheduling, and daily assignments; ensure company policies and operating standards are followed.
Identify and resolve operational issues; monitor inventory, supplies, and equipment needs; coordinate with maintenance and support teams on equipment and facility issues.
Set the standard for customer service, handle escalated concerns professionally, build guest and community relationships, and monitor feedback for improvement opportunities.
Review location performance and business metrics; identify ways to improve sales, membership growth, labor efficiency, and retention.
Manage labor and operating expenses within company expectations and communicate location performance, opportunities, and challenges to leadership.
Use company software, point-of-sale systems, and other technology to manage and monitor the business; take ownership of overall location performance.