Captain, Restaurant R'evolution

Sonesta Hotels • New Orleans, LA

10d

About The Position

The Captain assists Managers in overseeing all aspects of dinner service and provides guests with the finest service in the restaurant while creating a warm and friendly environment. The role requires knowledge of food and beverage menus, attentive and personalized guest service, and adherence to Restaurant R'evolution and Sonesta service standards. The Captain also supports restaurant operations through training and mentoring colleagues, maintaining organized and clean service areas, and completing required shift procedures and paperwork. Employees may be asked to work in other hotel areas when needed.

Responsibilities

• Follow service guidelines according to brand standards in the Service Manual.
• Maintain knowledge of all food and beverage menus.
• Present menus, answer questions, and make suggestions regarding food and service.
• Recommend food and beverage items based on guest preferences.
• Write down or memorize guest orders and relay them to the kitchen.
• Serve courses from the kitchen and service bars.
• Observe diners, respond to additional requests, and determine when meals are complete.
• Follow proper checkout and cash-handling procedures.
• Keep service areas and tools clean and organized, and return items to their designated locations.
• Attend ongoing training sessions and assist in training and mentoring new staff.
• Follow prescribed organization and cleanliness systems.
• Complete before-, during-, and after-shift paperwork.
• Follow opening and closing checklists, sidework requirements, and daily and weekly cleaning schedules.
• Promote and support Restaurant R'evolution’s vision and mission: “To Cherish the Guest in Every Way.”
• Build solid relationships with colleagues and treat them with respect and dignity.
• Deliver passionate and engaging service, recognize guests, and anticipate their individual needs.
• Follow the GUEST model: greet warmly; use eye and ear contact and the guest’s name; establish or anticipate needs; solve and own requests or complaints; and thank guests.
• Work in other areas of the hotel when needed to assist operations and perform duties outside this job description.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed