Lounge Captain (Restaurant Operation)

Four Seasons Hotels and Resorts•Nashville, TN

2d•Onsite

About The Position

The Lounge Captain at Bacco Restaurant & Bar, Four Seasons Hotel and Private Residences Nashville, is the primary point of contact for guests in an assigned lounge station. The role is responsible for delivering exceptional service throughout the guest dining experience, from arrival to departure, while upholding Bacco’s standards for food, beverage, wine, and guest experience. The captain leads by example and supports, mentors, and coaches Back Servers and Food Runners.

Requirements

High school diploma or equivalent.
Must meet minimum legal age requirements to serve alcohol.
Strong verbal and written communication skills.
Extensive knowledge of food, wine, and beverage offerings.
Thorough understanding of fine-dining service standards and procedures.
Ability to describe menu items, preparation methods, and pricing using suggestive-selling techniques.
Proficiency with POS systems and basic computer applications.
Strong numerical and cash-handling skills.
Professional demeanor, attention to detail, and ability to work effectively in a team.

Nice To Haves

Minimum of 1–2 years of fine-dining or comparable food service experience is preferred.

Responsibilities

Perform all duties in accordance with Bacco service, food, beverage, and wine manuals.
Take ownership of an assigned lounge station and oversee the complete guest dining experience.
Welcome guests and provide professional, gracious, and consistent service throughout each course.
Sell and serve food and beverages using proper service techniques, position numbers, and approved service spiels.
Describe menu items, daily features, and changes, and answer questions about food, beverages, and wine.
Monitor table status, upcoming courses, and pacing to ensure smooth service flow.
Coordinate with Back Servers, Food Runners, Bussers, and kitchen teams to meet guest needs.
Assist the kitchen with expediting food to maintain service timing and flow.
Monitor guest satisfaction and resolve concerns promptly and professionally.
Oversee table maintenance, clearing, resetting, and stocking in collaboration with support staff.
Ensure guest checks are accurate, present them promptly, and process payments efficiently.
Maintain a clean, safe, and organized dining room and service stations.
Participate in pre-shift meetings and stay informed about menu, beverage, and wine offerings.
Comply with federal, state, county, and municipal health, safety, and labor regulations.
Assist with training, mentoring, and coaching support staff, and support other dining room sections during peak service.
Carry out special guest requests and additional duties assigned by management.