General Manager | Restaurant and Lounge

Lake Nona Wave Hotel•Orlando, FL

4d•Onsite

About The Position

The Restaurant and Lounge General Manager leads daily operations for Garni Restaurant, including Pool and In Room Dining operations, Nectar Room, and entertainment and activations related to those venues. The role focuses on financial performance, superior guest service, team member engagement, labor management, and guest and team member satisfaction. Duties include supporting menu planning, maintaining sanitation standards, scheduling staff, administering payroll, and helping on the floor during peak meal periods. The General Manager identifies training needs and implements plans to improve guest and team member satisfaction. The position provides leadership across the venues, overseeing service, staffing, financial analytics, employee relations, training, scheduling, timekeeping, payroll, cash handling, and adherence to food-service standards. It also supports public relations and marketing opportunities and coordinates between kitchen and floor teams to deliver exceptional guest service.

Requirements

Bachelor's degree in Business Management or Administration from an accredited university.
At least five years of experience in the hospitality industry or a fine-dining setting.
Alcohol service and Food Handler certifications are required.
Serve Safe Certificate.
Familiarity with restaurant management software, including OpenTable, Micros, and Craftable.
Honesty and integrity, with the ability to model appropriate behavior.
Excellent interpersonal skills with a focus on customer service.
Familiarity with alcohol service, food handling, safety, and other restaurant guidelines.
Ability to encourage and build mutual trust, respect, and cooperation among team members.
Strong leadership and supervisory skills.
Ability to lead by example and serve as a role model.
Meticulous attention to detail.
Ability to present oneself in a professional manner.

Responsibilities

Communicate company priorities, direction, and vision to team members.
Act as a liaison between the kitchen and floor to provide exceptional guest service.
Communicate guest needs to team members and provide guidance, feedback, and individual coaching.
Monitor venue ambiance, including lighting, music, and table settings, to suit the restaurant concept, positioning, and time of day.
Use OpenTable to book guest reservations and collect guest preferences.
Provide financial analytics for the venues and business.
Model excellent hospitality and create a positive atmosphere for guest relations.
Assist team members on the floor during meal periods and high-demand times.
Support on-site and off-site public relations and marketing opportunities to promote the outlets.
Assist People Services with recruiting and training front-of-house staff.
Provide successful onboarding and supervise and support staff performance.
Conduct performance evaluations and provide feedback.
Handle employee relations and disciplinary actions.
Develop and manage weekly staff schedules.
Align labor with business volume and forecasts, monitor attendance and timekeeping, approve timecards, and ensure timely payroll processing.
Control labor costs and minimize overtime.
Ensure accurate cash handling and daily reconciliation.
Ensure agreed food-service standards are consistently followed.
Perform other duties as assigned.

Benefits

Complimentary and discounted stays at CoralTree Hospitality properties through the Team Member Travel Program.
Unlimited discounted rates for friends and family.
Pre-tax flexible benefit plan covering healthcare and dependent-care expenses.
Medical, dental, vision, life, and disability benefits.
Pet insurance.
401(k) plan with company match.
Employee Assistance Program.
Paid vacation, sick days, and holidays.
Team member discounts from travel, entertainment, and retail brands.
Special rates at Lake Nona Performance Club.
Discounts at Tavistock Group Restaurants.
Team member meals, uniforms, and parking.