Escape Lounge General Manager - Omaha

CAVU•Omaha, NE

2d•$70,000•Onsite

About The Position

Lead CAVU’s brand-new Escape Lounge in Omaha, Nebraska, taking ownership of its day-to-day operation and establishing its culture, standards, and guest experience. The General Manager is responsible for delivering strong guest, commercial, operational, and people performance across front-of-house and kitchen operations. This includes accountability for EBITDA, margins, cost-per-guest targets, labour deployment, inventory, and stock control, as well as guest feedback and complaint resolution and opportunities to increase admission conversion and beverage sales. The role leads recruitment, onboarding, coaching, performance management, talent development, and succession planning to build an engaged, high-performing team. It also owns lounge safety and compliance, including airport, health and safety, food safety, and other regulatory requirements, and maintains relationships with airport leadership, TSA, Police, Trade Unions, suppliers, and other stakeholders. The lounge operates in a fast-paced airport environment, with a steady flow of guests, extended trading hours, and year-round operation. The role requires a hands-on presence on the floor, the ability to remain physically active for extended periods, and the ability to obtain and maintain required airport security clearance. The position reports to the Head of Operations.

Requirements

At least 3 years’ experience managing hourly employees in an operational environment at Assistant General Manager level.
Significant knowledge of retail or hospitality environments.
Proven hospitality leadership experience and a track record of delivering high-end guest service.
Experience leading high-volume catering teams, directly employed or through contracted providers.
Experience managing budgets, controlling costs, and driving profitability.
Strong understanding of hospitality P&Ls, margin management, labour deployment, inventory, and stock control.
Experience recruiting, onboarding, coaching, and developing teams, with hands-on performance management and employee-relations experience.
Strong knowledge of food safety, food hygiene, allergen management, and operational risk management.
Experience maintaining brand standards and ensuring compliance with health, safety, and operational requirements.
Excellent communication and stakeholder-management skills, with the ability to build productive internal and external relationships.
A hands-on, solutions-focused approach and the ability to make effective decisions and lead confidently in a fast-paced environment.
Ability to obtain and maintain the required airport security clearance.
Ability to remain physically active for extended periods.

Nice To Haves

Experience leading a high-volume catering team, whether directly employed or through contracted providers.
Experience establishing teams, standards, and a hospitality culture from the ground up.

Responsibilities

Lead the day-to-day operation of the Omaha Escape Lounge, including front-of-house and kitchen operations.
Establish the lounge’s culture, operational standards, and exceptional guest experience from opening.
Deliver service, financial, safety, and compliance standards and targets.
Manage financial performance, including EBITDA, margin, and cost-per-guest targets.
Oversee labour deployment, inventory, and stock control.
Own guest feedback and complaint resolution, and identify opportunities to grow admission conversion and beverage sales.
Recruit, onboard, coach, and develop employees; manage performance, talent development, and succession planning.
Build an engaged, high-performing team that delivers exceptional hospitality.
Own lounge safety and compliance, including airport, health and safety, food safety, and wider regulatory requirements.
Maintain productive relationships with airport leadership, TSA, Police, Trade Unions, suppliers, and other stakeholders.
Lead on the floor and remain physically active for extended periods in a fast-paced airport environment.