Assistant General Manager - Airport Lounge

Hyde Park Hospitality•Buffalo, NY

9h•Onsite

About The Position

The Assistant General Manager oversees daily operations at The Club lounge inside Buffalo Niagara International Airport. The lounge provides guests with a place to relax and enjoy food, beverages, and guest services before their flights. This hands-on role manages core lounge services, including guest check-in, appearance care, concierge services, guest service, and food delivery. The Assistant General Manager leads the team, maintains service standards, and reports directly to the General Manager, assisting with duties that fall under that role as needed. The lounge operates seven days a week, and the position requires availability to work weekends and holidays when needed. The role directs daily service and team operations, including guest experience, staffing, training, financial performance, safety, cleanliness, and compliance with company and airport requirements. The Assistant General Manager may direct up to 30 team members at a time and supports recruiting, hiring, counseling, scheduling, payroll, and employee development in conjunction with the General Manager.

Requirements

At least 2–4 years of management experience in fine dining, a hotel, or another upscale hospitality venue.
A bachelor's degree related to business or hospitality, or equivalent experience.
Ability to follow applicable lawful safety, health, and liquor rules and regulations.
Demonstrated leadership abilities, including creating and growing a successful team.
Ability to manage multiple priorities, communicate professionally, and demonstrate a passion for high-level guest service.
Excellent communication and presentation skills with front-line employees, clients, and corporate management.
Financial experience and business acumen.
Excellent communication and computer skills, including knowledge of MS Office products.
Ability to maintain a presentable and polished appearance consistent with service standards in a best-in-class environment.
Ability to meet the physical demands of the work, including above-average agility and dexterity and extended periods of walking, standing, bending, or carrying moderately heavy items.
Maintain current state-approved alcohol certifications and food-handler or food-safety-manager certifications as required.
Ability to pass and obtain a security background check and clearance to work in an airport environment.
Availability to work weekends and holidays when needed.

Responsibilities

Participate actively in daily lounge operations.
Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere.
Ensure front-line staff stock all guest-facing lounge areas, including first class, the pre-flight dining restaurant, dessert station, bar, and coffee station.
Motivate and lead the front-line team to deliver outstanding guest experiences in a luxury food-service setting.
Ensure the lounge operates at a high level and consistently deliver exceptional guest experiences.
Maintain strong relationships with guests, clients, and other departments.
Conduct human-resources functions, including recruiting, hiring, progressive counseling, and terminations.
Oversee scheduling, payroll, and team training in conjunction with the General Manager.
Motivate, coach, mentor, and develop front-line and management staff.
Ensure completion of training programs and required certifications.
Achieve company and client financial targets and goals.
Direct the activities of up to 30 team members at a time.
Uphold and elevate standards for health, safety, and cleanliness.
Ensure compliance with Hyde Park Hospitality standards and company food and safety programs.
Report and track lounge maintenance issues.
Establish a safe work environment by performing safety audits and inspections, conducting safety-related training, and maintaining ongoing employee communications.
Comply with TSA and local airport authority regulations and ensure the team follows them.
Perform other duties as assigned.