Capacity Coordinator

EPES LOGISTICS SERVICES INC•Charlotte, NC

145d•Onsite

About The Position

The Capacity Coordinator coordinates carrier activities to optimize carrier utilization and contribute to the profitability of Epes Logistics Services, Inc. and its subsidiaries and divisions. The role builds and manages a group of outside carriers, secures capacity for booked freight, assigns and monitors carriers, and makes pickup and delivery decisions that meet customer requirements. The coordinator tracks loads, manages carrier performance and concerns, responds to capacity requests, and works with Sales, Marketing, Operations, and Pricing. The position also supports the company’s quality management system and improvement efforts, maintains performance reports, and works toward load-count, margin, and profitability goals. Other duties may be assigned, and the employee performs additional duties as directed by the Operations Manager.

Requirements

Ability to sell and build relationships over the phone.
Related experience in transportation or trucking.
Good working knowledge of computer software, including Microsoft Office and Excel.
Excellent work history with a proven track record.
Excellent data-entry skills and accuracy.
Excellent communication skills, including oral, written, listening, and presentation skills.
Ability to read and comprehend general instructions, correspondence, and memos, and interpret general business periodicals.
Ability to write reports and business correspondence and present information effectively to employees and outside consultants.
Ability to plan and organize workload, maintain attention to detail, and secure information from staff and vendors.
Ability to integrate and analyze data.
Ability to handle pressure and interruptions with flexibility, work independently, and show initiative.
Ability to maintain a high level of confidentiality.
Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, and percentages.
Ability to work flexible hours as needed.
Ability to pass a pre-employment drug test.
Professional, clean, and neat appearance.
No convictions of serious crimes.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

College degree in transportation or a related business field.
EDI and/or Innovative software background.
Strong carrier following.

Responsibilities

Develop and maintain a list of carriers to cover freight, communicating with them daily by phone, email, and other technology.
Assign carriers and work with them daily or hourly to source capacity.
Establish Epes Logistics Services, Inc. as a valued customer with selected outside carriers and develop partnerships that encourage repeat business.
Secure adequate carrier capacity for all freight booked in the system.
Make and implement pickup and delivery decisions to meet customer requirements.
Track and trace loads scheduled for pickup and loads with delivery status, ensuring on-time service and correct equipment.
Meet or exceed load-count, margin-dollar, and margin-percentage budget goals.
Identify and resolve major issues between carriers and Epes Logistics.
Coordinate and monitor affiliate and partner carrier performance.
Maintain daily reports and review carrier performance.
Analyze available loads for repetitive lanes that could become dedicated.
Respond to requests from Sales, Operations, or Pricing and find carriers for specified needs.
Work with Marketing and Sales to establish customer-specific requirements.
Support the Epes Carriers, Inc. Quality Management System and its objectives, as applicable.
Work with the Vice President of Quality to establish and promote a company-wide quality improvement process involving all personnel.
Create and manage the appointed carrier base, secure carriers within customer rate schedules and budgeted profit margins, and ensure coverage of lanes and customer pickup and delivery schedules.
Seek additional carrier opportunities to ensure the carrier list can meet needs and budgeted goals.
Follow up on customer concerns about carrier performance and eliminate carriers that do not meet Epes Logistics standards.
Ensure customer and carrier concerns or complaints are addressed promptly.
Maintain professional conduct and communication with customers, clients, coworkers, and management.
Travel as needed.
Perform other duties as directed by the Operations Manager.