Capacity Coordinator I

J.B. Hunt Transport Services, Inc.•Lowell, AR

About The Position

Under routine supervision, the Capacity Coordinator I coordinates a small-sized or less complex group of carriers and/or independently contracted (IC) drivers. The role ensures safe and timely service through accurate planning, routing, monitoring, and delivery of freight and loads. The position requires flexibility to work any shift to meet operational needs, including day, night, and weekend shifts. The coordinator develops the knowledge and skills needed to support carrier and driver relationships, optimize operations, manage freight and equipment, complete administrative and reporting tasks, and resolve service issues. The role also supports the company's safety culture and coordinates load assignment and freight movement to meet customer requirements.

Requirements

High school diploma or GED and 1–2 years of experience in transportation/logistics, business administration, account management, or equivalent military experience; alternatively, demonstrate the listed skills and abilities through education, certifications, military, or other experience.
Ability to work across multiple shifts, including nights and/or weekends, if needed.
Strong professional communication skills for internal and external interactions.
Experience establishing and maintaining healthy working relationships.
Experience fostering customer relationships through meeting commitments, open communication, and ongoing feedback and improvement.
Ability to process information accurately.
Ability to analyze situations and make productive decisions based on informed judgment.
Experience with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to manage multiple competing priorities.
Ability to travel consistently to account and customer locations.
Ability to adapt to a dynamic work environment and shifting priorities and directives.
Experience holding people accountable and conducting difficult conversations.
Ability to perform in a stressful, high-pressure work environment.

Nice To Haves

Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or a related field and 1 year of experience in transportation/logistics, business administration, account management, or equivalent military experience.

Responsibilities

Build and maintain positive, professional, safe, and reliable relationships with carriers and independently contracted drivers to support setup, retention, and productivity.
Develop an understanding of operational optimization and profitability through key performance indicators.
Create, maintain, and present customer-specific reporting and financial analysis.
Manage inventory, assets, customer pools, and carrier or driver assignments to balance equipment in the market.
Perform administrative duties such as submitting payroll, managing the Net-Revenue budget, filing and documenting, resolving settlement issues, invoicing, and creating reports.
Coordinate yard duties, including checking and inspecting equipment and partnering with maintenance to schedule preventative maintenance and address safety-related mechanical issues for account equipment, as required.
Act as a liaison among carriers or independently contracted drivers, customers, and company personnel to resolve service, routing, planning, mechanical, and accessorial pay-related issues, including when on call where necessary.
Comply with external and internal regulations, policies, and procedures to maintain the company's safety culture.
Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, managing exceptions based on pickup and delivery schedules and road conditions.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
Position may be eligible for annual bonus and incentives based on profitability or volumes, subject to company plans and applicable terms.