Capacity Coordinator I

J.B. Hunt • Lowell, AR

8d

About The Position

Under routine supervision, the Capacity Coordinator I coordinates a small-sized or less complex group of carriers and/or independently contracted (IC) drivers. The position supports safe, timely freight service through accurate planning, routing, monitoring, and delivery. The coordinator must be able to work any shift, including day, night, and weekend shifts, to meet scheduling needs and support operational success.

The role involves building carrier and driver relationships, learning to optimize operations and profitability, managing reporting and administrative duties, balancing equipment and carrier assignments, and coordinating freight movement. The coordinator also serves as a liaison among carriers or IC drivers, customers, and company personnel to address service, routing, mechanical, and pay-related issues. The role supports the company’s safety culture and may involve being on call when necessary.

Requirements

• High school diploma or GED and 1–2 years of experience in transportation/logistics, business administration, account management, or equivalent military experience; alternatively, demonstrate the listed skills and abilities through education, certifications, military, or other experience.
• Ability to work across multiple shifts, including nights and/or weekends if needed.
• Strong professional communication skills for internal and external interactions.
• Proven ability to establish and maintain healthy working relationships.
• Experience fostering strong customer relationships through commitment delivery, open communication, and ongoing feedback or improvement.
• Ability to process information accurately.
• Ability to analyze situations and make productive decisions based on informed judgment.
• Experience using Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple competing priorities.
• Ability to travel consistently to account and customer locations.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Experience holding people accountable and conducting difficult conversations.
• Ability to perform in a stressful, high-pressure work environment.

Nice To Haves

• Bachelor’s degree in Business Administration, Transportation/Logistics, Supply Chain, or a related field, and 1 year of experience in transportation/logistics, business administration, account management, or equivalent military experience.

Responsibilities

• Learn to build and maintain positive, professional, safe, and reliable relationships with carriers and/or independently contracted drivers to support onboarding, reduce turnover, and maximize productivity.
• Develop knowledge of operational optimization and profitability through key performance indicators.
• Learn to create, maintain, and present customer-specific reports and financial analyses.
• Develop knowledge of managing inventory, assets, customer pools, and carrier or driver assignments to balance equipment in the market.
• Learn to perform administrative duties, including payroll submissions, Net-Revenue budget management, filing and documentation, settlement issue resolution, invoicing, and report creation.
• Learn to coordinate yard duties, including inspecting equipment and partnering with maintenance to schedule preventive maintenance and address safety-related mechanical issues for account equipment, as required.
• Liaise among carriers and/or independently contracted drivers, customers, and company personnel to resolve service issues, routing or planning concerns, mechanical problems, and accessorial pay issues; provide support throughout the day and, when necessary, while on call.
• Maintain the company’s safety culture by complying with external and internal regulations, policies, and procedures.
• Learn to assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions related to pickup and delivery schedules and road conditions.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure, including vacation and sick time
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• Position may be eligible for annual bonus and incentives based on profitability or volumes, subject to company plan terms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED