Ambulatory Access and Capacity Coordinator

SouthEast Alaska Regional Health Consortium•Juneau, AK

About The Position

The Ambulatory Access and Capacity Coordinator supports ambulatory access performance, provider template integrity, and schedule capacity management across SEARHC. The role maintains provider scheduling templates, monitors capacity and utilization trends, validates template-related workflows and system changes, identifies root causes of scheduling or access barriers, and prepares actionable findings for leadership review. It serves as a subject matter resource for provider template standards, visit-type rules, scheduling build, appointment blocks, access workflows, and capacity controls. The Coordinator supports timely patient access, schedule reliability, provider productivity, workflow consistency, standard work adoption, and continuous improvement. The role partners with Connected Care, clinic operations, service-line leadership, the Patient Support Center, and IT/informatics teams. SEARHC is a non-profit health consortium serving the health interests of Southeast Alaska and describes employee development and professional advancement as priorities.

Requirements

At least 3 years of experience in ambulatory scheduling operations, provider template management, patient access, access optimization, healthcare operations, scheduling system support, healthcare quality, data integrity, or related healthcare operations.
Experience supporting, building, maintaining, testing, or validating provider templates, scheduling rules, visit types, appointment blocks, scheduling grids, MEDITECH Resource Dictionary build, or related ambulatory scheduling workflows.
Experience analyzing scheduling performance, template utilization, capacity availability, fill rates, access trends, scheduling variation, workflow barriers, or other ambulatory access indicators.
Experience using an electronic health record, scheduling system, work queues, reports, dashboards, productivity data, utilization data, or data validation tools.
Knowledge of ambulatory operations, patient access, provider scheduling and template design, visit-type rules, appointment blocks, scheduling standards, capacity management, and schedule utilization workflows.
Knowledge of MEDITECH Resource Dictionary build, Scheduling Grid functionality, EHR scheduling workflows, reporting outputs, data integrity controls, quality assurance, template validation, and performance improvement practices.
Knowledge of access principles and how template accuracy, schedule availability, blocking practices, visit-type design, and scheduling reliability affect timely patient access, provider productivity, patient experience, and operational performance.
Knowledge of enterprise standardization, change-control practices, exception management, documentation standards, and governance processes related to provider templates and ambulatory scheduling workflows.
Knowledge of healthcare privacy, confidentiality, HIPAA requirements, organizational policies, and documentation expectations related to patient access and scheduling information.
Strong communication, facilitation, relationship-management, and change-management skills.
Curiosity, strong problem-solving skills, self-direction, and willingness to learn independently and understand both how processes work and why.
Ability to interpret scheduling, productivity, utilization, and access data; identify patterns, risks, and opportunities; and translate findings into practical operational actions.
Ability to balance enterprise standardization with service-line-specific operational requirements, determine when variation is warranted, and ensure approved exceptions are documented and sustainable.
Ability to prioritize and execute time-sensitive schedule changes while maintaining accuracy, documentation, and stakeholder communication.

Nice To Haves

Bachelor’s degree in healthcare administration, business, information systems, healthcare operations, healthcare quality, or a related field; an equivalent combination of education and relevant healthcare experience may be considered in lieu of a degree.
Relevant certification in patient access, healthcare operations, healthcare quality, scheduling, process improvement, informatics, or a related field.
Experience supporting workflow improvement, system testing, quality assurance, reporting, corrective action tracking, training support, job aid development, or implementation of standard work.

Responsibilities

Maintain provider scheduling templates for existing providers and complete template and build updates for new, visiting, and locum providers.
Create, implement, document, and maintain enterprise standards for provider templates.
Translate organizational access goals, scheduling standards, visit-type rules, provider expectations, and service-line requirements into accurate templates and scheduling workflows.
Monitor clinic schedules, blocking, fill rates, and capacity trends to identify variation, access risks, and opportunities to improve schedule utilization and reliability.
Assess new service lines entering Connected Care scope to ensure standards accommodate operational nuances while maintaining enterprise consistency.
Maintain change-control documentation for builds, modifications, approvals, effective dates, exceptions, and implementation decisions; track requests and approvals and validate changes before implementation.
Audit templates and schedules for alignment with approved standards and partner with operational leaders to resolve findings and sustain improvements.
Validate, troubleshoot, and resolve build- and template-related issues in coordination with IT, the Patient Support Center, and clinic operations.
Escalate capacity risks, unresolved schedule barriers, repeated template concerns, operational issues, and material deviations from access standards to appropriate leadership, providing supporting data, context, and actionable recommendations.
Prepare concise summaries and recommended next steps for leadership review.
Develop and maintain job aids, standard work, and training materials for consistent execution by leaders and scheduling teams.
Support departmental improvement efforts, maintain required competencies, promote a safe and respectful work environment, and perform other duties as assigned.