Capacity Procurement Coordinator, Nights

J.B. Hunt•Lowell, AR

About The Position

Under routine supervision, the Capacity Procurement Coordinator markets the J.B. Hunt brand and negotiates rates to meet load expectations while ensuring optimal margins. The role purchases transportation services from qualified carriers to provide the best transportation solution for customers and ensures booked freight is covered promptly and executed using internal assets and external resources. The coordinator also provides customers with location status updates. The role involves negotiating carrier purchase rates to meet revenue and profit-margin goals, managing freight in transit, securing carrier and driver updates, and communicating current estimated arrival times to customers. The coordinator tenders loads and optimizes service using the Carrier 360 platform, communicates service failures to internal support teams, traces loads and assists internal customers, handles appointment requests, performs clerical and recordkeeping duties, and validates documentation for driver fuel advances.

Requirements

Ability to work various schedules, including overnight and weekend shifts.
Strong written and verbal communication skills.
Ability to multitask and prioritize.
Ability to learn new software systems quickly and operate them efficiently.
Ability to process information with a high level of accuracy.
Ability to meet or exceed customer and carrier needs and expectations and provide excellent service.

Nice To Haves

1–2 years of work experience, preferably in a related role such as sales, a call center, or high-level customer experience.
Bachelor’s degree in supply chain/logistics, business administration, or general studies.

Responsibilities

Negotiate carrier purchase rates to meet revenue and profit-margin goals and support appropriate business relationships with carriers.
Manage freight in transit by obtaining updates from carriers and drivers, monitoring movement, and providing updated ETAs to customers.
Tender loads and optimize service through the Carrier 360 platform, including reviewing carrier rate submissions, making counteroffers, and responding to carrier inquiries.
Proactively communicate service failures to internal support teams to minimize failures, promote on-time service, and ensure safety.
Trace loads and obtain updates; assist internal customers with load problems; and monitor freight and customer requests for appointments.
Process documents, enter data, maintain records and files, and compile and arrange data.
Obtain proper documentation to validate and issue fuel advances to drivers.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
Position may be eligible for an annual bonus and incentives based on profitability or volumes, subject to the applicable company plans.