Capacity Procurement Representative - ICS

J.B. Hunt•Lowell, AR

22h•Onsite

About The Position

The Capacity Procurement Representative II works under general supervision to negotiate carrier rates strategically, meet load expectations, and support optimal margins. The role markets J.B. Hunt’s Carrier360 platform to carriers to improve efficiency and freight visibility, while establishing and maintaining a carrier base, securing timely freight coverage, and delivering high-quality service execution. The position also serves as a peer leader, helping onboard new team members. The representative manages carrier relationships and freight in transit, uses Carrier360 to tender loads and maintain shipment records, and works with internal stakeholders to address service issues and meet customer expectations. The role requires adapting to changing priorities and may involve working across multiple shifts, including nights or weekends, if needed.

Requirements

High school diploma or GED and 1–2 years of experience in transportation/logistics, business administration, account management, or equivalent military experience; alternatively, demonstrated skills and abilities through education, certifications, military service, or other experience.
Ability to work across multiple shifts, including nights and/or weekends, if needed.
Strong professional communication skills for internal and external interactions.
Experience establishing and maintaining healthy working relationships.
Experience fostering customer relationships by meeting commitments, communicating openly, and providing ongoing feedback and improvement.
Ability to process information accurately.
Ability to analyze situations and make productive decisions using informed judgment.
Experience using Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to manage competing priorities and adapt to a dynamic work environment with shifting priorities and directives.
Experience holding people accountable and conducting difficult conversations.
Ability to perform in a stressful, high-pressure work environment.

Nice To Haves

Bachelor’s degree in Business Administration, Transportation/Logistics, Supply Chain, or a related field, and 2–3 years of experience in transportation/logistics, business administration, account management, or equivalent military experience.

Responsibilities

Develop strategies to negotiate optimal carrier purchase rates that meet or exceed revenue and profit-margin goals.
Service complex or high-visibility freight projects.
Act as a liaison between internal business stakeholders and carriers.
Manage freight in transit by obtaining carrier updates and monitoring movement to support on-time pickup and delivery.
Use the Carrier360 platform to tender loads and maintain accurate shipment and customer records.
Communicate service failures proactively to internal support teams to reduce costs and operational inefficiencies.
Partner with internal teams to promote high-quality service and safety.
Promote Carrier360 use among carriers to increase efficiency and automation.
Verify carrier and tracking authenticity before scheduled pickup.
Monitor supply-chain information and market trends to improve negotiation tactics, and present findings to team members.
Anticipate customer service expectations and provide transportation solutions and timely updates.
Manage the carrier base strategically to maximize retention and implement routing guides.
Train, mentor, and onboard junior team members.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off, including vacation and sick time, commensurate with tenure
Six weeks of paid maternity leave and two weeks of paid parental leave
Six paid holidays annually
Position may be eligible for annual bonuses and incentives based on profitability or volumes, subject to company plan terms and eligibility