Capacity Procurement Representative - ICS

J.B. Hunt Transport Services, Inc.•Lowell, AR

About The Position

The Capacity Procurement Representative II works under general supervision and strategically negotiates carrier rates to meet load expectations while maintaining optimal margins. The role markets the J.B. Hunt Carrier360 platform to carriers to improve efficiency and freight-movement visibility, establishes and maintains a carrier base, ensures freight is covered promptly, and delivers strong service execution. The position also serves as a peer leader by helping onboard new team members. The representative coordinates with carriers and internal stakeholders, monitors freight in transit, and uses Carrier360 to tender loads and maintain shipment and customer records. The role supports service reliability, carrier retention, routing guides, safety, and operational efficiency, while sharing market insights and providing transportation solutions and updates to meet customer expectations.

Requirements

High school diploma or GED and 1–2 years of experience in transportation/logistics, business administration, account management, or equivalent military experience; alternatively, demonstrate the listed skills and abilities through education, certifications, military service, or other experience.
Ability to work across multiple shifts, including nights and/or weekends, if needed.
Strong professional communication skills for internal and external interactions.
Experience establishing and maintaining healthy working relationships.
Experience fostering customer relationships through keeping commitments, open communication, and ongoing feedback and improvement.
Ability to process information accurately.
Ability to analyze situations and make productive decisions based on informed judgment.
Experience using Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to manage multiple competing priorities and adapt to a dynamic work environment with shifting priorities and directives.
Experience holding people accountable and conducting difficult conversations.
Ability to perform in a stressful, high-pressure work environment.

Nice To Haves

Bachelor’s degree in Business Administration, Transportation/Logistics, Supply Chain, or a related field, and 2–3 years of experience in transportation/logistics, business administration, account management, or equivalent military experience.

Responsibilities

Create strategies to negotiate optimal carrier purchase rates that meet or exceed revenue and profit-margin goals; service complex or high-visibility freight projects.
Act as a liaison between internal business stakeholders and carriers.
Manage freight in transit by obtaining carrier updates to monitor movement and ensure on-time pickup and delivery.
Use the Carrier360 platform to tender loads and maintain accurate shipment and customer records.
Proactively communicate service failures to internal support teams to minimize costs and operational inefficiencies.
Partner with internal teams to promote best-in-class service and ensure safety.
Promote use of the Carrier360 platform among carriers to improve efficiency and automation.
Verify carrier authenticity and tracking before scheduled pickup.
Stay current on supply-chain information, understand market trends, optimize negotiation tactics, and present findings to team members.
Anticipate customer-service expectations and provide transportation solutions and timely updates.
Strategically manage the carrier base to maximize retention and implement routing guides.
Train, mentor, and onboard junior team members.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off, including vacation and sick time, commensurate with tenure
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
May be eligible for annual bonus and incentives based on profitability or volumes, subject to applicable company plans