Cannabis Product Associate (Full-Time), PA

Ethos Cannabis•Hazleton, PA

19d

About The Position

The Cannabis Product Associate assists the Ethos management team with dispensary activities and operations while following company policies, procedures, operational guidelines, and applicable medical cannabis laws. The role helps patients select appropriate products, prepares orders, completes transactions, handles cash, and provides customer service. Associates are expected to communicate effectively with a diverse patient base and contribute to an ethical, team-oriented culture. The position is classified as non-exempt and is eligible for overtime pay.

Requirements

Minimum high school degree; a college degree is preferred.
At least 2 years of customer service experience.
Experience in a retail or customer-service setting and frequent customer interaction, including fulfilling requests and addressing issues, questions, or suggestions.
Superior customer-service skills and phone etiquette.
Cash-register experience with speed and accuracy.
Strong organizational and interpersonal skills, with the ability to positively influence others and interact effectively at all organizational levels.
Attention to detail and an eye for process optimization.
Ability to work in a fast-paced environment, manage high-stress situations, and adapt when needed.
Ability to work 7 days per week, including some holidays, and maintain a flexible schedule.
Knowledge of marijuana strains, formulations, extracts, and other products on the market.
Precise math skills, multitasking ability, and proficiency with computers, including retail point-of-sale software.
High integrity and a strong work ethic; ability to work effectively in a diverse, multicultural, multigenerational environment.
Proper employment documentation, reliable transportation, and a valid driver's license or state ID card; authorized to work in the U.S.
Must meet the applicable state age requirement (18 in Pennsylvania; 21 in Massachusetts and Ohio) and pass state background-check requirements.
Ability to handle constructive criticism and guidance.
Throughout the workday, ability to sit, squat, stand, kneel, bend, or walk for extended periods and to work at a computer for extended periods; extended sitting, walking, bending, and reaching may be required.

Nice To Haves

Cannabis experience is preferred.
College degree is preferred.
Local applicants are preferred.

Responsibilities

Adhere to the company mission, core values, ethical standards, and professionalism expectations.
Greet patients warmly and provide a helpful, attentive customer experience throughout their visit.
Assist patients with product selection and recommendations based on their needs, ailments, and available products.
Fulfill orders efficiently and accurately, and answer or appropriately direct patient questions and concerns.
Operate the cash register, computer-based point-of-sale system, and cash drawer; follow cash-handling procedures.
Verify patient allotment and purchase eligibility using the state system.
Follow company standard operating procedures, product-handling and safety policies, and regulatory requirements.
Keep point-of-sale counters stocked and clean, and maintain dispensary cleanliness and organization, including stocking, sweeping, mopping, and sanitizing.
Work with the team to meet sales, patient-satisfaction, and compliance goals and complete opening and closing cleaning and organization.
Participate in staff meetings, ongoing education, and professional development; read industry publications to stay current on trends.
Manage inbound phone inquiries and route calls appropriately.
Maintain a positive attitude and work collaboratively and respectfully with team members.
Perform additional duties assigned by management.