Greater New Haven CAN Assistant
About The Position
United Way of Greater New Haven is seeking a responsive, reliable, and organized CAN Assistant to help communicate with and connect individuals and families in Greater New Haven to resources through the Coordinated Access Network (CAN). CAN supports people who are at risk of or experiencing homelessness. The assistant responds to inquiries, including questions about shelter waitlist status and requests to connect with staff, and helps connect households in crisis with appropriate support. The position is hybrid and is expected to work four days per week in the New Haven office. It involves a normal office environment, extended computer-monitor viewing, and minimal local travel to regional events. The role requires the ability to lift up to 20 pounds. A criminal background check is required as a condition of employment. The stated salary range is $20 to $22.50 per hour, plus a competitive benefits package.
Requirements
- At least two years of experience working in an administrative capacity.
- Ability to work as part of a team and independently.
- Effective verbal and written communication skills.
- Training and experience using Microsoft Office 365 products.
- Reliable internet access and a phone for remote work.
- Valid driver's license and reliable transportation.
- Ability to lift up to 20 pounds.
Nice To Haves
- Comfort summarizing and transforming data.
- Experience working with people in crisis.
- Comfort learning new software and online tools as needed.
- Ability to use available resources to solve problems on the fly.
- Experience working in cross-functional settings and/or meeting the needs of multiple people or departments.
- Ability to work with diverse staff and volunteers.
- Integrity, credibility, and dedication to the mission of United Way of Greater New Haven.
Responsibilities
- Respond to community-based and client calls from individuals and families at risk of or experiencing homelessness.
- Track calls in a database.
- Relay messages to appropriate United Way and CAN partner agency staff.
- Provide community-based referrals, as appropriate.
- Review flex-fund, security-deposit, and homeless-prevention requests.
- Attend various CAN meetings.
- Maintain confidentiality, initiative, and good judgment.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
