Greater New Haven CAN Assistant

United Way Of Greater New Haven Inc•New Haven, CT

6d•$20 - $23•Hybrid

About The Position

United Way of Greater New Haven is seeking a responsive, reliable, and organized CAN Assistant to help communicate with and connect individuals and families in Greater New Haven with resources through the Coordinated Access Network (CAN). The CAN supports people who are at risk of or experiencing homelessness. The assistant responds to inquiries, including questions about shelter waitlist status and requests to connect with staff, and helps connect households in crisis to appropriate services. This is a hybrid position expected to work four days per week in the New Haven office. It involves a normal office environment, extended computer-monitor viewing, minimal local travel to regional events, and the ability to lift up to 20 pounds. Reliable internet access and a phone are required for remote work. A criminal background check is required as a condition of employment.

Requirements

At least two years of experience working in an administrative capacity.
Ability to work both as part of a team and independently.
Effective verbal and written communication skills.
Training and experience using Microsoft Office 365 products.
Reliable internet access and a phone for remote work.
Valid driver’s license and reliable transportation.
Ability to lift up to 20 pounds.
Ability to make minimal local trips to regional events.

Nice To Haves

Comfort summarizing and transforming data.
Experience working with people in crisis.
Comfort learning new software and online tools as needed.
Ability to use available resources to solve problems on the fly.
Experience working in cross-functional settings and/or meeting the needs of multiple people or departments.
Ability to work with diverse staff and volunteers.
Integrity, credibility, and dedication to United Way of Greater New Haven’s mission.

Responsibilities

Respond to community-based and client calls from individuals and families at risk of or experiencing homelessness.
Track calls in a database.
Relay messages to appropriate United Way and CAN partner agency staff.
Provide community-based referrals, as appropriate.
Review flex fund, security deposit, and homelessness prevention requests.
Attend various CAN meetings.
Maintain confidentiality, initiative, and good judgment.
Perform other duties as assigned.