Campus Welcome Host

Willow Creek Community Church • South Barrington, IL

2d

About The Position

As a Campus Welcome Host at Willow Creek Community Church, you will help create a warm, friendly, and welcoming environment for everyone who visits the Central Campus. Serving as the first point of contact at the weekday entrance, you will greet guests, answer questions, provide directions, and connect people with resources, services, staff, and ministry opportunities. You will also help maintain a safe and organized campus by staying attentive to your surroundings, identifying potential concerns, and contacting appropriate support teams. The role is permanent part-time, scheduled for 9–15 hours per week, Monday through Saturday, with Saturday shifts assigned on a rotating basis among the Welcome Host team. The position primarily involves sitting at the weekday entrance reception area, with occasional lifting and carrying of items weighing up to 25 pounds. Compensation is $15.00 per hour.

Requirements

• Approachable and genuinely hospitable, with an enjoyment of interacting with people and helping others feel welcome.
• Strong verbal communication and customer service skills, including the ability to respond to a variety of questions and requests.
• Observant, with good judgment and the ability to recognize potential concerns and respond appropriately.
• Patient, calm, and solution-oriented when handling challenging interactions or unexpected situations.
• Strong administrative and organizational skills, including the ability to manage inquiries, communicate follow-up needs, and maintain accurate information.
• Flexible team player comfortable adapting to changing campus needs and collaborating with multiple departments.

Nice To Haves

• Previous experience in customer service, guest relations, or administrative support.

Responsibilities

• Greet everyone entering the building with warmth and hospitality, answer questions, provide directions, and help guests feel comfortable and cared for.
• Help guests find staff members, navigate the campus, access available services, and learn about upcoming events, programs, and ministry opportunities.
• Assist guests and groups with room check-ins, facility access, playground visits, and other campus needs.
• Help maintain an organized and welcoming entrance area.
• Remain observant on campus, identify potential concerns, and connect with Security, Operations, or other support teams when needed.
• Respond to general campus inquiries and assist with phone and online requests.
• Coordinate follow-up communications and maintain accurate records and shift reports.
• Collaborate with ministry and operational teams to assist guests and support smooth campus operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed