Campus Welcome Host

Willow Creek Community Church • Barrington Township, IL

3d • Onsite

About The Position

The Campus Welcome Host serves as the first point of contact at Willow Creek Community Church’s weekday entrance, helping create a warm, friendly, and welcoming environment for guests. The role includes greeting visitors, answering questions, providing directions, and connecting people with staff, services, resources, events, programs, and ministry opportunities.

The host also supports campus operations by assisting with room check-ins, facility access, playground visits, and other guest needs; maintaining an organized entrance area; and staying alert to potential safety concerns. The position works with Security, Operations, ministry teams, and other support teams as needed. Administrative duties include responding to general inquiries and phone and online requests, coordinating follow-up communications, and maintaining accurate records and shift reports.

This is a permanent, part-time position at the Central Campus, scheduled for 9–15 hours per week from Monday through Saturday. Saturday shifts are assigned on a rotating basis among the Welcome Host team. The work primarily involves sitting at the weekday entrance reception area, with occasional lifting and carrying of items weighing up to 25 pounds.

Requirements

• Be hospitable and approachable, and genuinely enjoy interacting with people and making them feel welcome.
• Have strong verbal communication and customer service skills, including the ability to respond to a variety of questions and requests.
• Be observant, exercise good judgment, recognize potential concerns, and respond appropriately to different situations.
• Remain patient, calm, and solution-oriented during challenging interactions or unexpected situations.
• Have strong administrative and organizational skills, including the ability to manage inquiries, communicate follow-up needs, and maintain accurate information.
• Be a flexible team player who can adapt to changing campus needs and collaborate with multiple departments.

Nice To Haves

• Previous experience in customer service, guest relations, or administrative support.

Responsibilities

• Greet everyone entering the building with warmth and hospitality, answer questions, provide directions, and help guests feel comfortable and cared for.
• Help guests find staff, navigate the campus, access services, and learn about events, programs, and ministry opportunities.
• Assist guests and groups with room check-ins, facility access, playground visits, and other campus needs.
• Help maintain an organized and welcoming entrance area.
• Remain observant, identify potential concerns, and connect with Security, Operations, or other support teams when needed.
• Respond to general campus inquiries and assist with phone and online requests.
• Coordinate follow-up communications and maintain accurate records and shift reports.
• Collaborate with ministry and operational teams to assist guests and support smooth campus operations.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed