Campus Retail Team Lead - Connecticut Coll Bookshop

Follett•New London, CT

1d•$18 - $22

About The Position

The Campus Retail Team Lead supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and delivers brand and operational excellence by ensuring the team provides an engaging customer service experience. The Team Lead fosters mentorship and continuous development, monitors financial metrics and store performance, and supports overall store operations. The position requires availability that meets business needs and consistent demonstration of Follett’s values and strategic core competencies.

Requirements

Associate’s degree or equivalent.
0–5 years of relevant experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills and demonstrated ability to influence a team and conduct customer outreach.
General computer skills.
Maintain availability that meets business needs.
Travel is minimal, less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Execute store plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions and special events for the store, campus, and community.
Partner with store leadership to review financials and adjust goals to drive sales.
Operate cash registers and store systems to accept payments, place orders, and make changes; follow safe cash-handling procedures, balance drawers, prepare bank deposits, and complete opening and closing activities.
Maintain inventory control in accordance with store procedures.
Keep store areas neat, clean, and organized.
Perform shipping and receiving responsibilities.
Set the sales floor to meet visual merchandising standards for general merchandise and course materials.
Protect company assets and the safety of team members and customers, and ensure adherence to company policies.
May review and approve markups, markdowns, and write-offs within company guidelines.
Execute in-store course materials activities in collaboration with course materials leadership.
Supervise full-time, part-time, and temporary or seasonal team members; train and coach them on company and store standards, ensure policy compliance, and complete new-hire onboarding.
Schedule team members within the store’s operating budget and provide coverage during breaks, lunches, vacations, and peak seasonal periods.
Help create and maintain an engaging customer service culture centered on solutions-based selling and an exceptional customer experience.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Drive market growth initiatives, such as point-of-sale email collection, and maintain service-level agreements for online order management orders.
Review customer feedback with the Market Leader or Campus Store Manager and proactively develop solutions.
Communicate and partner with the campus regarding day-to-day store operations and facilitate campus events.
Perform other duties as assigned to support general store operations.