Campaign Launch Specialist

Townsquare Interactive • Phoenix, AZ

11d • Onsite

About The Position

The Campaign Launch Specialist supports the early stages of the client journey by working with Campaign Creation Specialists and other internal teams to help ensure smooth onboarding and timely campaign launches. The role provides direct customer support, resolves launch-related issues, and coordinates work across teams to move campaigns efficiently toward activation. The specialist operates in a dedicated pod with Campaign Creation team members and shares responsibility for pod performance and outcomes.

This is an in-office role at Townsquare Interactive’s downtown Phoenix office. The specialist manages multiple client accounts, supports customers with setup and website updates, attends customer-scheduled meetings, troubleshoots technical or launch blockers, and guides clients through final campaign activation steps. Performance is measured at the pod level, including Answer Call Rate (ACR) and reducing stalled launches.

Townsquare Interactive provides digital marketing and business management solutions to small and medium-sized businesses. The role offers training, opportunities for career development and advancement, and the chance to contribute to client onboarding, retention, and success.

Requirements

• Bachelor’s degree.
• Strong communication skills, excellent follow-up, and attention to detail.
• Ability to prioritize and manage multiple clients simultaneously.
• A proactive, enthusiastic approach that creates excitement for new clients.

Nice To Haves

• Previous customer success or sales experience.
• Bilingual in English and Spanish.

Responsibilities

• Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post-sale handoffs.
• Support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
• Attend customer-scheduled meetings to provide live edit support and address outstanding questions.
• Troubleshoot domain access and other technical or launch-related issues, coordinating with internal teams to remove blockers.
• Manage inbound customer requests related to updates and changes to the initial website build.
• Guide clients through the final steps required to activate their campaigns and confirm launch readiness.
• Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.
• Communicate consistently with customers, Sales, and Campaign Creation Specialists.
• Collaborate with Campaign Creation team members and share accountability for pod-level performance and outcomes.

Benefits

• Competitive base salary.
• 3 weeks of paid time off and 9 paid holidays, including 2 personal days.
• Volunteer Time Off.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Pet insurance.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Company-provided laptop.
• Comprehensive training program.
• Clear paths for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level