Campaign Launch Specialist
About The Position
The Campaign Launch Specialist supports the early stages of the client journey by helping ensure a smooth onboarding experience and timely campaign launches. Working closely with Campaign Creation Specialists in a dedicated pod, this role provides direct customer support, resolves launch-related issues, and coordinates with internal teams to move campaigns efficiently to activation. The position manages a high volume of client accounts and contributes to shared pod performance and outcomes. Townsquare Interactive helps small and medium-sized businesses grow through an all-in-one business management platform and digital marketing services, including website design, SEO, social media, and reputation management. The company describes its environment as collaborative, team-first, and focused on training, development, and career growth. Employees can contribute to community initiatives through volunteer events, Mission Mondays, and Volunteer Time Off. Performance is measured at the pod level in partnership with Campaign Creation team members. Key indicators include Answer Call Rate (ACR) and reducing stalled launches. The role is based in the company's downtown Phoenix office.
Requirements
- Bachelor’s degree required.
- Strong communication skills, with excellent follow-up and attention to detail.
- Ability to prioritize and manage multiple clients simultaneously.
- A proactive, enthusiastic approach that creates excitement for new clients.
Nice To Haves
- Previous customer success or sales experience.
- Bilingual in English and Spanish.
Responsibilities
- Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post-sale handoffs.
- Support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
- Attend customer-scheduled meetings to provide live edit support and address outstanding questions.
- Troubleshoot domain access and other technical or launch-related issues, coordinating with internal teams to remove blockers.
- Manage inbound customer requests related to updates and changes to the initial website build.
- Guide clients through the final steps required to activate their campaigns and confirm launch readiness.
- Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.
- Collaborate with Campaign Creation team members and contribute to pod-level outcomes, including Answer Call Rate and reducing stalled launches.
- Maintain clear, consistent communication with customers, Sales, and Campaign Creation Specialists.
Benefits
- Competitive base salary.
- Three weeks of PTO and nine paid holidays, including two personal days.
- Volunteer Time Off.
- Health, dental, vision, and pet insurance.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Company-provided laptop.
- Comprehensive training program.
- Clear paths for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
