LAUNCH SUPPORT SPECIALIST

The Ideal Group • Arlington, TX

4d

About The Position

The Launch Support Specialist supports a varied portfolio of projects, operational priorities, and special assignments. The role uses analytical, organizational, communication, and problem-solving skills to investigate issues, develop solutions, coordinate with stakeholders, and deliver accurate, timely results. Assignments, methods, and deliverables vary according to project requirements and business needs, with work focused on operational performance, defined deliverables, business problem-solving, and customer or stakeholder support.

The specialist supports the SME team and customer through project-based work, maintains SharePoint content and request logs, assists with purchasing issues, and manages assigned Plant-to-Plant requests. The role also owns assigned projects, reports progress, prepares deliverables, and identifies opportunities for continuous improvement. Limited travel may be needed to address issues at other sites and build relationships with plant maintenance teams and vendors. All work must follow company policies, procedures, work instructions, and safety standards.

The position requires effective communication, documentation, organization, and independent project execution with limited supervision. The employee must be able to use Google Docs, Microsoft Office, and inventory management systems, and must meet the physical demands described, with reasonable accommodations available where applicable.

Requirements

• Excellent interpersonal, communication, and documentation skills.
• Proficiency in Google Docs and Microsoft Office, with a critical emphasis on Excel.
• Ability to interpret basic project concepts and requirements and ask clarifying questions to ensure understanding of written, oral, diagrammed, or scheduled instructions.
• Ability to independently drive assigned projects to completion and produce high-quality work.
• Ability to thoroughly quality-check work, identify and correct errors, and ensure accuracy before presenting deliverables.
• Ability to communicate effectively with internal and external customers and present work in person and via Slack meetings.
• Ability to complete standardized work and assignments successfully with limited supervision.
• Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and safety rules.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Ability to use inventory management systems such as SAP, Maximo, and DCC.
• Ability to take direction and obtain information from relevant sources.
• Ability to stand, walk, and reach with hands and arms frequently; occasionally climb or balance, stoop, kneel, crouch, and crawl; and occasionally lift and/or move up to 50 pounds.
• Ability to sit at a desk for extended periods and view computer screens for prolonged periods.

Nice To Haves

• Knowledge of GM processes.
• Knowledge of plants and OEMs.

Responsibilities

• Perform project-based tasks assigned by the SME team and customer.
• Identify process improvements that support SME and launch team productivity and performance and cost-savings targets.
• Build and maintain effective relationships with the Ideal Setech STS Launch team, customer personnel, suppliers, purchasing personnel, and customer leadership.
• Perform job functions in accordance with company handbooks, policies, procedures, work instructions, and safety standards.
• Maintain SharePoint structure and content according to established parameters.
• Maintain the request log for stocking parts at Share-The-Spare and/or Flint Distribution Center, including associated inventory levels.
• Assist launch analysts with aging purchase requisitions and problem purchase orders, following through until a valid purchase order is accepted by the supplier.
• Manage and follow through on manual SME-directed Plant-to-Plant requests needed for launch outside the VER process.
• Own assigned projects and report on progress and timelines as needed.
• Adapt methods and priorities as project requirements change.
• Prepare reports, documentation, presentations, and other deliverables appropriate to assignments.
• Identify opportunities to improve processes, tools, documentation, and team effectiveness; problem-solve and implement continuous improvement initiatives.
• Travel to other sites when needed to address issues and problems and develop relationships with plant maintenance teams and vendors.
• Participate in team and company meetings.
• Keep work areas neat, orderly, and free of safety hazards.
• Quality-check work, identify and correct errors, and ensure deliverable accuracy before presenting work to teammates and customers.
• Communicate information effectively to internal and external customers and present work in person and through Slack meetings.
• Complete standardized work and assignments with limited supervision.
• Read and interpret operating and maintenance instructions, procedure manuals, safety rules, and other documents.
• Write routine reports and correspondence.
• Use arithmetic and interpret rates, ratios, percentages, and bar graphs.
• Observe, receive, and obtain information from relevant sources and take direction.

Benefits

• Medical insurance, including Blue Cross Blue Shield PPO, HMO, and Health Savings Plan options, beginning the first of the month following the date of hire.
• Dental coverage beginning the first of the month following the date of hire.
• Vision coverage beginning the first of the month following the date of hire.
• Life insurance beginning the first of the month following the date of hire.
• Short-term disability plan beginning the first of the month following the date of hire.
• Long-term disability plan beginning the first of the month following the date of hire.
• Paid time off upon reaching eligibility.
• 401(k) plan upon reaching eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed