Verizon Consumer Group: Call Routing Optimization Engineering Summer 2027 Internship

Verizon • Basking Ridge, NJ

15h • Hybrid

About The Position

Verizon Consumer Group is seeking an intern for its Call Routing Optimization organization. The internship offers hands-on work on a real-time business project and broad exposure to Verizon’s AI-first ecosystem. Recent intern projects have included researching contact center and routing technologies; supporting multi-year call routing and Computer Telephony Integration (CTI) roadmaps for Mobile Customer Service and Fios; and prototyping call routing algorithms and participating in architecture evaluations focused on business impact, efficiency, and feasibility.

This is a 10-week, full-time hybrid internship based in Basking Ridge, New Jersey, between June and August 2027. The work location includes work from home and a minimum of three office days per week, as set by the manager. Interns also attend a multi-day, in-person Intern Marquee event in Basking Ridge. Relocation assistance may be available if relocation is required.

Requirements

• Be currently enrolled in a bachelor’s degree program, be in good academic standing, and have an expected graduation date between December 2027 and June 2028.
• Be able to participate in a full-time, hybrid, 10-week temporary internship between June and August 2027.
• Have authorization to work in the U.S. without restrictions or the need for future sponsorship.
• Be willing and able to travel and relocate.
• Demonstrate agile, clear, and persuasive written and verbal communication.
• Have demonstrated project or work experience with intelligent automation and workflow engineering, including automated operations, MLOps, smart workflows, and agile delivery frameworks.
• Have experience with cognitive computing, including NLP and NLG, and AI tools such as Gemini, Claude, and NotebookLM, as well as generative AI frameworks and tools such as LangChain, AutoGPT, Google Gemini, and NotebookLM.

Nice To Haves

• Current enrollment in a bachelor’s program in Computer Engineering, Engineering Technology, Information Technology, Interaction Design, Network & Communications Management, Software Engineering, Telecommunications, or a related major.
• Knowledge of call routing logic, CTI, IVR systems, or telecommunications networks.
• Familiarity with queueing theory, optimization algorithms, or statistical simulation techniques.
• Demonstrated experience driving cross-functional projects and applying systems thinking, data-backed reasoning, and process simplification to solve complex problems and streamline workflows across matrixed teams.
• A track record of rapid skill acquisition and entrepreneurial initiative, with the ability to use technical and data literacy, including AI tools, to adapt to changing priorities and deliver customer-centric outcomes.

Responsibilities

• Research emerging contact center and routing technologies and identify applications for Verizon customer success channels.
• Support documentation and ongoing updates to multi-year call routing and CTI technology roadmaps across Mobile Customer Service and Fios platforms.
• Prototype call routing algorithms.
• Participate in architecture evaluation sessions to assess business impact, efficiency metrics, and system feasibility.

Benefits

• Relocation assistance may be available if relocation is required.
• Eligibility to participate in Verizon’s 401(k) Savings Plan, with a dollar-for-dollar company match on the first 6% of eligible pay contributions.
• Holiday pay, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern