Basking Ridge, NJ: V Teamer for a Day: Verizon Consumer Group: Call Routing Optimization Engineering Summer 2027 Internship

Verizon • Basking Ridge, NJ

16h • Hybrid

About The Position

This temporary, full-time summer 2027 internship is for students who attended Verizon’s October 20, 2026 VTeamer for a Day in Basking Ridge, New Jersey. The intern will work on a real-time project in Verizon’s Call Routing Optimization organization, gaining exposure across Verizon’s AI-first ecosystem. The role is intended as a launchpad for rising seniors, and high-performing interns may be considered for Verizon’s developmental rotational program.

Recent projects in the organization have included researching contact center and routing technologies and identifying applications for customer success channels; supporting multi-year call routing and CTI technology roadmaps for Mobile Customer Service and Fios; and prototyping call routing algorithms and evaluating their business impact, efficiency, and feasibility.

The internship lasts 10 weeks between June and August 2027 and is hybrid, based in Basking Ridge, with work-from-home and manager-assigned office days. Interns will also attend a multi-day in-person Intern Marquee event in Basking Ridge. Relocation assistance may be available if relocation is required.

Requirements

• Attend the October 20, 2026 Verizon VTeamer for a Day in Basking Ridge, New Jersey.
• Be currently enrolled in a bachelor's degree program, in good academic standing, with an expected graduation date between December 2027 and June 2028.
• Be able to participate in a full-time, hybrid, 10-week temporary internship between June 2027 and August 2027.
• Be authorized to work in the United States without restrictions or the need for future sponsorship.
• Be willing and able to travel and relocate.
• Demonstrate agile, clear, and persuasive written and verbal communication.
• Have demonstrated project or work experience with intelligent automation and workflow engineering, including automated operations, MLOps, smart workflows, and agile delivery frameworks.
• Have experience with cognitive computing, including NLP and NLG, AI tools such as Gemini, Claude, and NotebookLM, and generative AI frameworks and tools such as LangChain, AutoGPT, Google Gemini, and NotebookLM.
• Demonstrate adaptability, systems thinking, data-driven reasoning, technical acumen, continuous learning, ethical judgment, and collaborative communication.

Nice To Haves

• Current enrollment in a bachelor's program in Computer Engineering, Engineering Technology, Information Technology, Interaction Design, Network & Communications Management, Software Engineering, Telecommunications, or a related major.
• Knowledge of call routing logic, Computer Telephony Integration (CTI), Interactive Voice Response (IVR) systems, or telecommunications networks.
• Familiarity with queueing theory, optimization algorithms, or statistical simulation techniques.
• Experience driving cross-functional projects and applying systems thinking, data-backed reasoning, and process simplification to complex problems and workflows across matrixed teams.
• A track record of rapid skill acquisition and entrepreneurial initiative, using technical and data literacy—including AI tools—to adapt to changing priorities and deliver customer-centric outcomes.

Responsibilities

• Research emerging contact center and routing technologies and identify creative applications for Verizon customer success channels.
• Support documentation and continuous updates of multi-year call routing and CTI technology roadmaps across Mobile Customer Service and Fios platforms.
• Prototype call routing algorithms and participate in architecture evaluation sessions to assess business impact, efficiency metrics, and system feasibility.
• Collaborate across teams and business units to solve problems and deliver customer-centric outcomes.

Benefits

• 401(k) Savings Plan with a dollar-for-dollar company match on the first 6% of eligible pay contributions.
• Holiday pay, as applicable.
• Relocation assistance may be available if relocation is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern