Verizon Consumer Group: Sales and Service Operations Summer 2027 Internship

Verizon • Basking Ridge, NJ

16h • Hybrid

About The Position

Verizon is seeking a rising senior for a summer internship in its Sales and Service Operations organization. Interns work on real-time projects that are impactful to the business, with broad exposure across Verizon’s AI-first ecosystem and opportunities to collaborate with mentors across business units. High-performing interns may be considered for a developmental rotational program.

Recent intern projects have included driving adoption of predictive support and AI technologies to proactively resolve customer friction; researching technology, benchmarking industry practices, and evaluating emerging tools to modernize the omnichannel ecosystem; and assessing sales and service channel performance, operational workflows, and technology integrations across physical and digital touchpoints.

This is a hybrid, 10-week internship based in Basking Ridge, New Jersey, running between June and August 2027. The work location includes working from home and at least three office days per week, scheduled by the manager. Interns will also attend a multi-day, in-person Intern Marquee event in Basking Ridge. Relocation assistance may be available if relocation is required.

Requirements

• Currently enrolled in a bachelor's degree program, with expected graduation between December 2027 and June 2028, and in good academic standing.
• Able to participate in a full-time, hybrid, 10-week internship between June 2027 and August 2027.
• Authorized to work in the U.S. without restrictions or the need for future sponsorship.
• Willing and able to travel and relocate.
• Clear, agile, and persuasive written and verbal communication skills.
• Work or project expertise designing frictionless, end-to-end customer or user journeys powered by dynamic pricing, predictive value realization, or complex MarTech stacks.
• Experience with AI tools such as Gemini, Claude, or NotebookLM.

Nice To Haves

• Current enrollment in a bachelor's program in Business Administration, Human-Computer Interaction, Interaction Design, User Experience Design, or a related major.
• Ethical judgment, customer empathy, and operational excellence.
• Experience with omnichannel strategy execution, go-to-market planning, or Universal Care operating models.
• Experience driving cross-functional projects and applying systems thinking, data-backed reasoning, and process simplification to solve complex problems and streamline workflows across matrixed teams.
• Rapid skill acquisition and entrepreneurial initiative, with the ability to use technical and data literacy, including AI tools, to adapt to shifting priorities and deliver customer-centric outcomes.

Responsibilities

• Contribute to a real-time, impactful project in Sales and Service Operations.
• Support adoption of predictive support capabilities and AI technologies to proactively resolve customer friction across channels.
• Research technology, benchmark industry practices, and evaluate emerging tools to modernize the omnichannel ecosystem.
• Evaluate sales and service channel performance, operational workflows, and technology integrations across physical and digital touchpoints.
• Collaborate across business units and with cross-functional stakeholders to deliver customer-centric outcomes.

Benefits

• 401(k) Savings Plan with a dollar-for-dollar company match on the first 6% of eligible pay contributions.
• Holiday pay, as applicable.
• Relocation assistance may be available if relocation is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern