About The Position
Verizon is hiring an intern for its Consumer Group Sales and Service Operations organization through the Thurgood Marshall College Fund Immersion Program. The internship offers hands-on experience on a real-time business project and broad exposure across Verizon’s AI-first ecosystem. Interns may work on predictive support and AI adoption, research and benchmark technology to modernize omnichannel operations, or evaluate channel performance, workflows, and technology integrations across physical and digital touchpoints. High-performing interns may be considered for a developmental rotational program. The 10-week, full-time internship runs between June and August 2027. It is hybrid, based in Basking Ridge, New Jersey, with work-from-home days and at least three office days per week as set by the manager. Interns will also attend a multi-day, in-person Intern Marquee event in Basking Ridge. Relocation assistance may be available if relocation is required. The position pays $25.00 per hour.
Requirements
- Attend Verizon’s Basking Ridge, New Jersey Thurgood Marshall College Fund Immersion Program in October 2026.
- Be currently enrolled in a bachelor’s degree program, graduate between December 2027 and June 2028, and be in good academic standing.
- Be able to participate in a full-time, hybrid, 10-week temporary internship between June 2027 and August 2027.
- Have authorization to work in the United States without restrictions or the need for future sponsorship.
- Be willing and able to travel and relocate.
- Demonstrate agile, clear, and persuasive written and verbal communication.
- Have work or project expertise designing frictionless, end-to-end customer or user journeys powered by dynamic pricing, predictive value realization, or complex MarTech stacks.
- Have experience with AI tools such as Gemini, Claude, or NotebookLM.
Nice To Haves
- Current enrollment in a bachelor’s degree program in Business Administration, Human-Computer Interaction, Interaction Design, User Experience Design, or a related major.
- Ethical judgment, customer empathy, and operational excellence.
- Experience with omnichannel strategy execution, go-to-market planning, or Universal Care operating models.
- Experience driving cross-functional projects and applying systems thinking, data-backed reasoning, and process simplification to solve complex problems and streamline workflows across matrixed teams.
- A track record of rapid skill acquisition and entrepreneurial initiative, with technical and data literacy—including AI tools—and the ability to adapt to shifting priorities and deliver customer-centric outcomes.
Responsibilities
- Work with a team on a timely, impactful project that supports business needs.
- Support adoption of predictive support capabilities and AI technologies to proactively resolve customer friction across channels.
- Research technology, benchmark industry best practices, and evaluate emerging tools for modernizing the omnichannel ecosystem.
- Evaluate sales and service channel performance, operational workflows, and technology integrations across physical and digital touchpoints.
- Collaborate with stakeholders across the business to simplify complex processes and deliver customer-centric outcomes.
Benefits
- 401(k) Savings Plan with a dollar-for-dollar company match on the first 6% of eligible pay contributions.
- Holiday pay, as applicable.
- Relocation assistance may be available if relocation is required.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
