Call Center Sales Representative - Bilingual
About The Position
Mariner Finance is hiring a bilingual Call Center Sales Representative to support branch operations and provide virtual services to individual customers through the company’s online platform and by telephone. The role focuses on personal financial lending, collections, and sales, with respectful, compassionate, and efficient customer service. The representative learns consumer finance functions and works to meet or exceed team sales and delinquency goals. This is a full-time, 40-hour-per-week position. Hours are scheduled Monday through Friday between 8:00 AM and 8:00 PM, depending on the business hours of the time zone served. Saturday work is required seasonally and as business needs require. The employee must be physically present at the assigned office, except in an emergency as determined by the company. The schedule may change to address business needs. The posted base salary range is $18.00–$23.00 per hour. The role is also eligible for a monthly incentive based on individual and company performance. The offered base salary within the range depends on job-related factors such as skills, qualifications, experience, and internal equity.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a customer service or sales position.
- Demonstrated problem-solving and interpersonal skills in demanding situations.
- Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
- Working knowledge of Microsoft Office or similar programs, with the ability to learn financial services programs.
- Reliable transportation.
- Ability to complete essential duties and functions in a timely and accurate manner.
- Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
- Must perform work-related tasks at the assigned work location, except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
Nice To Haves
- Selling and/or collecting experience.
- Previous experience within a customer contact center.
- Some college coursework.
- Bilingual fluency in Spanish and English.
Responsibilities
- Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
- Process credit loan applications and analyze credit and financial information for current and potential customers.
- Contact customers with past-due balances to offer possible solutions and resolve delinquency.
- Assist customers online and by telephone with opening and servicing their accounts.
- Meet or exceed individual and branch goals related to sales of company products and services.
- Learn and comply with applicable federal, state, and local consumer application laws.
- Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
Benefits
- Competitive monthly incentive based on individual and company performance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
