Bilingual Call Center Representative

Penske Automotive Group • West Palm Beach, FL

4d

About The Position

Penske Automotive Group is hiring a Bilingual Call Center Representative for its Business Development Center (BDC), handling service calls for dealerships in Florida. The position involves supporting customers in Spanish and English, providing information about vehicle services, scheduling appointments, and connecting customers with service advisors. Comprehensive training is provided, and the company offers opportunities for career growth and advancement based on individual performance, experience, and interests.

The role is primarily based in an office environment with heating and air conditioning, though it may require meeting customers outside and brief exposure to extreme cold or heat. Evening, weekend, and holiday hours may be required. The position involves light physical work, including periods of sitting and repetitive motion.

Requirements

• Fluency in Spanish and English.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Valid driver's license and good driving record.
• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, and proportions; ability to interpret bar graphs.
• Ability to understand and follow work rules and procedures and apply common sense to written and oral instructions.
• Ability to lift no more than 20 pounds at a time and/or frequently lift or carry objects weighing up to 10 pounds.
• Ability to sit for long periods and perform repetitive motions.
• Ability to climb stairs and occasionally stoop and kneel.
• Ability to hear and talk.

Nice To Haves

• Associate's degree or equivalent; or one to two years of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

• Answer incoming service calls.
• Record and relay basic vehicle information.
• Offer price quote ranges for requested services.
• Schedule appointments.
• Answer basic maintenance questions.
• Make outbound confirmation calls.
• Connect customers with service advisors.
• Respond promptly to internet inquiries with courtesy, accuracy, and professionalism.
• Communicate effectively with customers face-to-face, by phone, or through other means.
• Process and organize data for management analysis.
• Follow work rules, procedures, and written, oral, or diagrammed instructions.
• Interact positively with others and contribute to employee morale.

Benefits

• Hourly pay with the opportunity to earn performance-based bonuses.
• Comprehensive benefits program, including medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED