Bilingual Call Center Representative

TEKsystems•Austin, TX

4d•$20 - $20•Hybrid

About The Position

The Call Center Representative reports to the Manager of Business Development and handles a high volume of inbound and outbound calls related to health insurance. The representative follows call center scripts, identifies and clarifies customer needs, assists customers with enrollment using sales techniques, researches inquiries, and provides solutions. The role also involves maintaining records of conversations and results and meeting qualitative and quantitative team and individual targets. This is a contract-to-hire position based in Austin, Texas, with a hybrid workplace arrangement.

Requirements

Experience or skills related to health plans, managed care, health insurance, call centers, inbound calls, enrollment sales, insurance sales, telesales, or retail sales.

Nice To Haves

12 years of experience in insurance sales, open enrollment, retention, or call center sales.
Marketplace enrollment experience is highly preferred.
12 years of managed care experience is a plus.
Combined health insurance and call center experience.

Responsibilities

Answer inbound calls to process PCP change requests, send member ID cards, explain how members can log into the portal, and update member demographics.
Access and interpret customer accounts and provider data to answer inquiries.
Assist customers with enrollment using sales techniques.
Document all customer interactions and maintain records of conversations and results.
Maintain communication equipment by reporting problems.
Complete related projects as assigned to support sales and the organization's mission.
Adhere to established quality and production standards.
Maintain customer privacy and protect company proprietary information.
Meet team and personal qualitative and quantitative targets.