Bilingual Call Center Representative

Penske Automotive Group • West Palm Beach, FL

5d

About The Position

Penske Automotive Group is hiring a Bilingual Call Center Representative for its Business Development Center (BDC), handling service calls for dealerships in Florida. The role involves responding to incoming calls, recording and relaying basic vehicle information, providing price ranges for requested services, scheduling appointments, answering basic maintenance questions, making outbound confirmation calls, and connecting customers with service advisors. The company provides comprehensive training; prior experience is not required in the introductory posting, although the qualifications section lists one year of related experience or an equivalent combination of education and experience.

Requirements

• Fluency in Spanish and English.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Valid driver's license and good driving record.
• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
• Excellent oral and written communication skills, including the ability to communicate with customers face-to-face, by phone, or through other means.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process and organize data for management analysis.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, and proportions, and to interpret bar graphs.
• Ability to understand and follow work rules and procedures and carry out written, oral, or diagram-based instructions using common-sense judgment.
• Ability to interact well with others and contribute positively to employee morale.
• Ability to work evening, weekend, and holiday hours as required.

Nice To Haves

• Associate's degree or equivalent; or one to two years of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

• Answer incoming service calls.
• Record and relay basic vehicle information.
• Offer price quote ranges for requested services.
• Schedule appointments.
• Answer basic maintenance questions.
• Make outbound confirmation calls.
• Connect customers with service advisors.
• Respond promptly and professionally to internet inquiries.

Benefits

• Hourly pay with the opportunity to earn performance-based bonuses.
• Comprehensive benefits program with medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED