Remote Call Center

TEKsystems • Haltom City, TX

19h • $22 - $22 • Hybrid

About The Position

Assist members with their financial needs in a fast-paced, 24/7 contact center. The role provides phone support, handles banking transactions, answers questions, and delivers personalized service while helping members learn about products and services. It offers an entry-level path to gain customer service and financial-services experience and develop communication and problem-solving skills. This is a contract-to-hire position based in North Richland Hills, Texas, described as hybrid.

Requirements

• Strong customer service and communication skills.
• Experience in a call center, customer-facing role, administrative support, reception, retail, banking, mortgage, or professional office environment.
• Ability to multitask, learn new systems, and work in a structured, high-volume setting.
• Positive attitude and desire to help others.

Responsibilities

• Answer members’ questions and provide support over the phone.
• Handle banking transactions involving savings and checking accounts, loans, credit cards, IRAs, and other financial products.
• Deliver a positive customer experience through active listening, problem-solving, and personalized service.
• Navigate multiple systems and tools to resolve member inquiries efficiently.
• Educate members about products and services that may help them achieve their financial goals.
• Build positive relationships with members during each interaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed