Call Center Customer Care Team

Norco, Inc. • Meridian, ID

4d

About The Position

Norco is seeking customer-oriented team members for its Customer Care team within the Medical Resupply Department. In a contact center, team members handle inbound calls and provide personalized service to customers replenishing medical supplies. They help callers find solutions, understand medical products and services, navigate shipping and billing inquiries, and support continuity of care for community agencies and their patients.

Requirements

• Strong phone and verbal communication skills, including active listening.
• A sense of urgency, professionalism, and time-management skills.
• Confidence and an engaging approach when working with employees and customers.
• Sound decision-making abilities.
• Ability to multitask, set priorities, and manage time effectively.
• Fundamental typing and computer skills.
• Ability to accurately enter data using custom software and Microsoft Office 365 applications.

Nice To Haves

• Entry-level healthcare work experience.
• Contact or call center experience.
• Retail sales experience.

Responsibilities

• Manage inbound calls efficiently and promptly.
• Identify customer needs, clarify information, and provide timely solutions.
• Educate customers about options for medical products and services.
• Follow established processes and best practices to resolve customer inquiries.
• Support community agencies in maintaining continuity of care as patients transition their healthcare.
• Guide customers through shipping and billing inquiries.
• Thoroughly document customer conversations and interactions.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Health insurance
• Vision insurance
• Dental insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Life insurance provided at no cost to employees
• 401(k) with employer matching
• Employee tuition reimbursement
• Employee discount on products sold by Norco

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed